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How much from Lexington, MA to Boston Logan airport on Wed…

Customer Question
How much from Lexington...

How much from Lexington, MA to Boston Logan airport on Wed Dec 6 in AM?

Technician's Assistant: What's the brand and model of your computer? And the Operating System (OS)?

HP Laptop Windows 10

Technician's Assistant: What HP model do you have?

I don't know the model # It is a 15 inch laptop new this year

Technician's Assistant: What have you tried so far with your HP? Have you installed any updates recently?

I can do Verizon Yahoo email OK and Google

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

We will need pickup for 2 people at 4:30 AM on Wed Dec 6 at*****Lexington, MA. Can I schedule it now through you?

Submitted: 7 months ago.Category: Computer
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Customer reply replied 7 months ago
Are you going to send me a response indicating my request for pickup on Wed Dec 6 at 4:30 AM at*****Lexington, MA to Boston Logan airport is scheduled????
Answered in 8 minutes by:
12/3/2017
Tech Support Specialist: Ricky Expert, Computer Hardware Engineer replied 7 months ago
Ricky Expert
Ricky Expert, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 1,194
Experience: 4+ Years in Tech Support
Verified

Hi, my name is ***** ***** I will do my best to help you today. To make sure I don’t miss anything, please give me a minute to review your question.

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Tech Support Specialist: Ricky Expert, Computer Hardware Engineer replied 7 months ago

Would you like to schedule an Uber or a Taxi?

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Customer reply replied 7 months ago
I believed I was scheduling Lyft !!!! not Uber or taxi!
Tech Support Specialist: Ricky Expert, Computer Hardware Engineer replied 7 months ago

Okay, thank you. In order to schedule a Lyft you will need to download their app. Do you have a smartphone?

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Customer reply replied 7 months ago
I am not satisfied with your support and am cancelling your service/support and will not pay any charges made to my credit card
Tech Support Specialist: Ricky Expert, Computer Hardware Engineer replied 7 months ago

Is there anything I can do to turn this around? Or perhaps you can tell me what is unsatisfying so I can improve my service for future customers?

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Customer reply replied 7 months ago
I believed I was talking to Lyft and not Uber or taxi and it would be free of all fees
Tech Support Specialist: Ricky Expert, Computer Hardware Engineer replied 7 months ago

No, this is not Lyft, Uber or Taxis. This is online tech support. I am here to help with any technology issues customers may have.

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Tech Support Specialist: Jeffrey B,
 replied 7 months ago
Jeffrey B
Category: Computer
Satisfied Customers: 956
Experience: ICT Support 1/2/3/ Line at Peopleware
Verified

Hello, my name is***** will be assisting you today. Lets get started!

I'm so sorry for the extended wait time. Did you still need assistance with your issue?

Kind regards,

Jeffrey

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