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Jeffrey B
Jeffrey B,
Category: Computer
Satisfied Customers: 1368
Experience:  ICT Support 1/2/3/ Line at Peopleware
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How much from Lexington, MA to Boston Logan airport on Wed

Customer Question

How much from Lexington, MA to Boston Logan airport on Wed Dec 6 in AM?
JA: What's the brand and model of your computer? And the Operating System (OS)?
Customer: HP Laptop Windows 10
JA: What HP model do you have?
Customer: I don't know the model # It is a 15 inch laptop new this year
JA: What have you tried so far with your HP? Have you installed any updates recently?
Customer: I can do Verizon Yahoo email OK and Google
JA: Anything else you want the Computer Expert to know before I connect you?
Customer: We will need pickup for 2 people at 4:30 AM on Wed Dec 6 at*****Lexington, MA. Can I schedule it now through you?
Submitted: 11 months ago.
Category: Computer
Customer: replied 11 months ago.
Are you going to send me a response indicating my request for pickup on Wed Dec 6 at 4:30 AM at*****Lexington, MA to Boston Logan airport is scheduled????
Expert:  Ricky Expert replied 11 months ago.

Hi, my name is ***** ***** I will do my best to help you today. To make sure I don’t miss anything, please give me a minute to review your question.

Expert:  Ricky Expert replied 11 months ago.

Would you like to schedule an Uber or a Taxi?

Customer: replied 11 months ago.
I believed I was scheduling Lyft !!!! not Uber or taxi!
Expert:  Ricky Expert replied 11 months ago.

Okay, thank you. In order to schedule a Lyft you will need to download their app. Do you have a smartphone?

Customer: replied 11 months ago.
I am not satisfied with your support and am cancelling your service/support and will not pay any charges made to my credit card
Expert:  Ricky Expert replied 11 months ago.

Is there anything I can do to turn this around? Or perhaps you can tell me what is unsatisfying so I can improve my service for future customers?

Customer: replied 11 months ago.
I believed I was talking to Lyft and not Uber or taxi and it would be free of all fees
Expert:  Ricky Expert replied 11 months ago.

No, this is not Lyft, Uber or Taxis. This is online tech support. I am here to help with any technology issues customers may have.

Expert:  Jeffrey B replied 11 months ago.

Hello, my name is***** will be assisting you today. Lets get started!

I'm so sorry for the extended wait time. Did you still need assistance with your issue?

Kind regards,

Jeffrey