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My windows won't take my password. Acer aspire windows 10.

Customer Question
My windows won't take...

My windows won't take my password

Technician's Assistant: What's the brand and model of your computer? And the version of Windows?

Acer aspire windows 10

Technician's Assistant: What have you tried so far with your Aspire? Have you installed any updates recently?

Windows did a auto update

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

I have just started it this weekend it's new

Submitted: 7 months ago.Category: Computer
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Answered in 32 minutes by:
12/3/2017
Tech Support Specialist: Dan, Computer Support Specialist replied 7 months ago
Dan
Dan, Computer Support Specialist
Category: Computer
Satisfied Customers: 2,519
Experience: 25 Years working with computer troubleshooting and networking. Comp TIA A-Plus Certified.
Verified

Hello and welcome to JustAnswer, I look forward to assisting you today. Do you use your email address as your login?

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Tech Support Specialist: Dan, Computer Support Specialist replied 7 months ago

Please let me know if you still require assistance by responding here and I will reply back as soon as possible.

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Customer reply replied 7 months ago
No ,it still won't let me open
Tech Support Specialist: Dan, Computer Support Specialist replied 7 months ago

Okay. Can you tell me what username you use to log in please.

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Customer reply replied 7 months ago
Jeffrey
Tech Support Specialist: Dan, Computer Support Specialist replied 7 months ago

Thank you. Does it give you any errors when you enter your username and password?

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Customer reply replied 7 months ago
No just wrong password ***** sometimes it says hello,then works and says wrong password
Tech Support Specialist: Dan, Computer Support Specialist replied 7 months ago

Have you tried leaving the password ***** blank?

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Customer reply replied 7 months ago
Yup same thing
Tech Support Specialist: Dan, Computer Support Specialist replied 7 months ago

Are you the only one that uses this computer?

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Tech Support Specialist: Dan, Computer Support Specialist replied 7 months ago

Well your best option then other than, completely resetting your computer, would be to purchase a password ***** disc. They are inexpensive and you can always use it in the future in case this happens again after an update.

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Customer reply replied 7 months ago
Ware do I get one
Tech Support Specialist: Dan, Computer Support Specialist replied 7 months ago

Go to this LINK.

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Customer reply replied 7 months ago
Thanks
Tech Support Specialist: Dan, Computer Support Specialist replied 7 months ago

My pleasure! Please remember to rate my service and have a nice day!

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Dan, Computer Support Specialist
Category: Computer
Satisfied Customers: 2,519
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Experience: 25 Years working with computer troubleshooting and networking. Comp TIA A-Plus Certified.

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