Computer

For Online Computer Support, Ask a Computer Technician

Ask a Computer Expert,
Get an Answer ASAP!

I have been using skype for over 10 years and the original…

Customer Question
I have been using...

I have been using skype for over 10 years and the original account was set up in France while I was living there. I have also set up my account to make telephone calls worldwide and it is set up so that you can deduct money automatically from my credit card. This morning when I opened Skype it appeared to have lost mu account completely and is trying to set up a new account. All me details are missing. How can I reconnect to the original account?

Technician's Assistant: What Operating System (OS) are you running on your computer or device?

Windows 9

Technician's Assistant: When did you last update your Skype?

Don't knoe precisely but believe it was within the last month.

Submitted: 8 months ago.Category: Computer
Show More
Show Less
Ask Your Own Computer Question
Answered in 2 hours by:
12/3/2017
Tech Support Specialist: David L, Systems Engineer replied 8 months ago
David L
David L, Systems Engineer
Category: Computer
Satisfied Customers: 7,938
Experience: Microsoft & Cisco Certified with over 20 years experience
Verified

Hello,

My name is David.

I just finished helping someone else with this exact same issue that is occurring as Microsoft integrates Skype accounts into their system.

I will forward an offer to help fix the issue directly on your computer through remote assistance. However if you prefer to continue with this question and answer format we can do that as well.

Ask Your Own Computer Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tech support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Andy Your Own Question
Andy
Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5,316
5,316 Satisfied Customers
Experience: 11yr exp, Comp Engg, Internet expert, Web developer, SEO

Andy is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you!

RPAustin, TX

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

< Previous | Next >

Meet the Experts:

Andy

Andy

Computer Consultant

5,316 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Engineer John C.

Engineer John C.

Computer Science Engineer

3,229 satisfied customers

Computer Science Engineer with 10 years of experience in Computer Support, and Microsoft, A+ and Cisco certified

Ryan H.

Ryan H.

Computer Support Specialist

1,741 satisfied customers

A+ Certified Technician - 10 Years experience working with all types of computer systems.

Jane Lefler

Jane Lefler

Sr Prog Analyst / Technician

2 satisfied customers

Computer Programmer / Technician/ Consultant 16+ years

Frederick S.

Frederick S.

Computer Specialist

7,241 satisfied customers

Computer technician and founder of a home PC repair company.

lifesaver

lifesaver

Computer Software Engineer

4,288 satisfied customers

Engineering degree in Computer science,Microsoft Certified Professional.JA computer expert.

Sudipto

Sudipto

Hardware Engineer

4,260 satisfied customers

Certificate Course In Computer Maintenance

< Previous | Next >

Related Computer Questions
I have a Skype account you sent me an update which wiped out
I have a Skype account you sent me an update which wiped out all my valuable numbers and took my 13cdolkars worth of credit I WANT IT BACK! … read more
jeffreybongers
jeffreybongers
ICT Support 1/2/3/ Line
Information Technology
564 satisfied customers
Windows 10. I tried calling someone from my skype account
I tried calling someone from my skype account and it says that this number was blocked by skype … read more
Samuel NetEngineer
Samuel NetEngineer
Associate\u0027s Degree
746 satisfied customers
My computer is fine. The problem is Skype. I'd like to
My computer is fine. The problem is Skype. I'd like to cancel one of my subscriptions (I have 2), but when I try to access online help, the system asks for my user name, email address or telephone. Wh… read more
Josh
Josh
It Support Specialist
Associate Degree
5,160 satisfied customers
I had some skype credit money. I seems to have disappeared
I had some skype credit money. I seems to have disappeared ?!! … read more
Andrew James
Andrew James
No Degree (Did not complete)
11 satisfied customers
I believe that my account may be disconnected tomorrow. Some
I believe that my account may be disconnected tomorrow. Some time back I cancelled the credit card that paid Skype. I had a reasonable balance, I was not using Skype much, until recently I was told th… read more
Michelle
Michelle
Manager operations
Bachelor\u0027s Degree
1,279 satisfied customers
Can you give me a number on my telephone to change my
Can you give me a number on my telephone to change my password ***** Facebook. 0034617752182. I have just given you my credit card details and you have them on file as you took money from my account l… read more
Cody
Cody
Computer Science
2,457 satisfied customers
Im having problem with the payment Because some one within
Im having problem with the payment Because some one within Skyppe can not understand they the car used today re a new Crediet just activated this morning , The reason why I have had problems was dur t… read more
robert
robert
Bachelor's Degree
2,594 satisfied customers
Is there any such thing as making and receiving phone calls
Is there any such thing as making and receiving phone calls via the computer/internet without having a phone service? I am an accountant and only have the need for a receptionist for three months a ye… read more
RandyNetwork Tech
RandyNetwork Tech
1,756 satisfied customers
No problems with skype for 2+ years. For past 3 days skype
No problems with skype for 2+ years. For past 3 days skype won't recognize my wifi. When I sign in getting message "skype home page not available" I uninstalled skype, then reinstalled it. No change, … read more
technicalcat
technicalcat
Computer Science
840 satisfied customers
COULD NOT ACCESS MY SKYPE ACCOUNT, TYPED MY PASSWORD DID NOT
COULD NOT ACCESS MY SKYPE ACCOUNT, TYPED MY PASSWORD ***** NOT ACCEPT....ASKED TO SEND E-MAIL FOR PASSWORD ***** I HAD 3 ACCOUNTS? THOUGHT I ONLY HAD ONE....CHANGED PASSWORD ***** A NEW $10 PHONE CRED… read more
boxfrederick
boxfrederick
Free lance software developer
Bachelor\u0027s Degree
684 satisfied customers
In November 2011 I purchased a 12 month subscript for unlimited
In November 2011 I purchased a 12 month subscript for unlimited Canada and the USA. I have received and email saying I have no Skpe credits, andf I am unable make calls. I have had Skype accounts sand… read more
cvd4311
cvd4311
Computer Analyst
Bachelor\u0027s Degree
727 satisfied customers
Hi, I have changed home addresses from S. Africa to the USA and also changed credit car
Hi, I have changed home addresses from S. Africa to the USA and also changed credit cards since last skype payment I believe. So I updated the address listing in my profile and now Skype is not accept… read more
Engineer John C.
Engineer John C.
Computer Science Engineer
Bachelor's Degree
3,229 satisfied customers
I did not use my laptop for a month. I have been a very pleased
I did not use my laptop for a month. I have been a very pleased customer, as my family lives in Europe. I believe I have been with you at least a year. When I returned home and tryed to get into my Sk… read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
994 satisfied customers
I have had to buy a new account because I could not get skype
I have had to buy a new account because I could not get skype to allow me to change my crredit card number. I had paid $30 taken from my account with Skype for the extension of my subscription and it … read more
Modern Methods
Modern Methods
Veterans Service Writer
Associate Degree
11 satisfied customers
I am told mu aol on line account is being deactivated. They
I am told mu aol on line account is being deactivated. They say they have not been able to access my aol acount on line? What is the problem. They are taking money out of my credit card each month for… read more
Cpolarek
Cpolarek
Associate Degree
114 satisfied customers
My Phillips VOIP841 (Skype) was disconnected when computed
My Phillips VOIP841 (Skype) was disconnected when computed moved, now requires a Password XXXXX sign but does not recogize the original passord set up when new 5 years ago. How do I change my password… read more
Bryan
Bryan
IT Consultant
8,751 satisfied customers
Hello. My skpe account is ted brittsan. Several months ago
Hello. My skpe account is ted brittsan. Several months ago I tried to communicate that my credit card number had been changed and was told that it was working just fine and wouldn't expire until 2011.… read more
robert
robert
Bachelor's Degree
2,594 satisfied customers
After my computer crashed I have had to resign up for Skype
After my computer crashed I have had to resign up for Skype three timesw, each time in order to get Skype again I signed up under three sigtn on names, How do I receive credit for the two names I cann… read more
Dan
Dan
IT Professional
Bachelor's Degree
4 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x