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I managed to change my old modem to telstra gateway. I'm…

Customer Question
Hi, I managed to...

Hi, I managed to change my old modem to telstra gateway. I'm online but google won't let me in for security reasons. I don't know how to change the settings to allow access

Technician's Assistant: When did you last change your Wi-Fi password?

No idea. I don't know what it is.

Technician's Assistant: Have you connected to this Wi-Fi network from a laptop or desktop (either Mac or PC) in the past?

I'm over 60. All i know is that my old modem worked until it died. New one works but google blocks me now.

Technician's Assistant: Anything else you want the Network Expert to know before I connect you?

No. Just need help!

Submitted: 7 months ago.Category: Computer
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Customer reply replied 7 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance.
Customer reply replied 7 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Customer reply replied 7 months ago
Hi,
I guess I wouldn't have changed my Wi-Fi password ***** about 8 years, for as long as I had my last Netgear modem
Customer reply replied 7 months ago
I'm using hotspot now to be online.
Answered in 2 hours by:
12/3/2017
Tech Support Specialist: David L, Systems Engineer replied 7 months ago
David L
David L, Systems Engineer
Category: Computer
Satisfied Customers: 7,837
Experience: Microsoft & Cisco Certified with over 20 years experience
Verified

Hello,

My name is David.

I have forwarded the remote assistance offer you requested. If you still would like me to connect directly to your computer to resolve the issue just accept the offer, otherwise I can also help you troubleshoot the issue through this question and answer session.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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