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I have been hacked. Just one sec. A few days. I thought I…

Customer Question
I have been hacked. ...

I have been hacked.

Technician's Assistant: What's the brand and model of your computer? And the Operating System (OS)?

Just one sec

Technician's Assistant: How long has this been going on with your computer? What have you tried so far?

A few days . I thought I dismantled him but it's a tug of war. He has taken it back a few times noe and has changed my hot mail and my phone number and is adding people and talking to my fb friends and ppl I'm close to and asking them for I-tune cards, $ and personal info

Technician's Assistant: When did you last update Facebook?

I set up a new page a day ago and was waiting for fb to verify my pic and the hacker disabled it and started up again on my original page

Technician's Assistant: Anything else you want the Software Expert to know before I connect you?

I think that generally covers it. I am alarmed and finding it difficult to remain calm and I know who it is and I was too trusting and gave my fb password ***** him because it's someone I love. I'll never give it out to anyone ever again. I made a terrible mistake

Submitted: 7 months ago.Category: Computer
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Customer reply replied 7 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance.
Customer reply replied 7 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Customer reply replied 7 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance.
Customer reply replied 7 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Answered in 15 hours by:
12/4/2017
Tech Support Specialist: Richard, Computer Specialist replied 7 months ago
Richard
Richard, Computer Specialist
Category: Computer
Satisfied Customers: 47,165
Experience: Over 20 years of consulting to the IT industry
Verified

Thank you for your question. My name is ***** ***** I look forward to assisting you.

Are you currently able to access your facebook account?

Please let me know

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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