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When will I get an answer to my question. My printer still…

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When will I get an...
When will I get an answer to my question. My printer still does not recognize the following cartridges: BK 410,410XL,
PBK 410,410XL and C 410, 410XL.. I need my printer and need an answer ASAP
Submitted: 7 months ago.Category: Computer
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Answered in 4 minutes by:
12/3/2017
Tech Support Specialist: Nathan, Systems Manager replied 7 months ago
Nathan
Nathan, Systems Manager
Category: Computer
Satisfied Customers: 30,751
Experience: Own/operate computer networking/IT company.
Verified

Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review your details here.

There are a few possible causes of this issue, including a bad cartridge, internal debris/contamination, or a hardware failure (bad printhead, bad logic board, faulty sensor, etc).

What we can try are some cleaning and reset steps.

First remove all of the ink cartridges, then clean the metal electrical contacts on the back, as well as where they mate up inside the printer, using qtips and rubbing alcohol. Dry well, then reseat the cartridges.

Then reset the machine:
unplug power at the wall outlet
wait 5 minutes
press and hold the power/on button for 60+ seconds
keep holding while plugging back in, and for another 60 seconds after, then release

Let me know the results, and I'll advise further if needed.

Nathan

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Tech Support Specialist: Nathan, Systems Manager replied 7 months ago

Hello, it appears your question is still open.

Do you need more help with this?

Please note: You have already paid your fees to the site; I'd like to help you and provide value for that fee, but I do need to communicate with you here to do so, if more help is needed.

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