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When I hook my Pizel up to my PC using a usb connection, in…

Customer Question
When I hook my...

When I hook my Pizel up to my PC using a usb connection, in my "this PC" file it shows no files and for some reason shows the icon for my Logitech camera. Help!! I want to down load some pics from my camera to my pc. Paul

Technician's Assistant: Who makes your camera?

Its a google pixel 1

Technician's Assistant: What have you tried so far with your camera?

Everything I know of, not much

Technician's Assistant: Anything else you want the Camera Expert to know before I connect you?

No that's all

Submitted: 7 months ago.Category: Computer
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Answered in 1 minute by:
12/3/2017
Tech Support Specialist: Cody, Senior Systems Administrator replied 7 months ago
Cody
Cody, Senior Systems Administrator
Category: Computer
Satisfied Customers: 3,889
Experience: Systems Administrator
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Hello. My name is ***** ***** I will be assisting you today.

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Customer reply replied 7 months ago
thanks Cody
Tech Support Specialist: Cody, Senior Systems Administrator replied 7 months ago

Have you done these steps?

  1. Unlock your Android device.
  2. With a USB cable, connect your device to your computer.
  3. On your device, tap the "USB for..." notification.
  4. Select Transfer files.
  5. A file transfer window will open on your computer. Use it to drag files.
  6. When you're done, eject your device from Windows.
  7. Unplug the USB cable.
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Customer reply replied 7 months ago
I dont see a USB for notice on my phone
Customer reply replied 7 months ago
this is nuts - it won't take my card info so I am out of here.
Tech Support Specialist: Cody, Senior Systems Administrator replied 7 months ago

ok

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Tech Support Specialist: Cody, Senior Systems Administrator replied 7 months ago

your bank could be blocking it

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Customer reply replied 7 months ago
Looks like they took $36
Customer reply replied 7 months ago
it keeps telling me to update my card information, yet it has taken $36 from me - is this a scam?
Customer reply replied 7 months ago
Im open to any help you can give me
Tech Support Specialist: Cody, Senior Systems Administrator replied 7 months ago

no its not a scam

You can contact customer support here***@******.***

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Customer reply replied 7 months ago
it tells meto update my payenbt information yet you already have $36
Tech Support Specialist: Cody, Senior Systems Administrator replied 7 months ago

You'll have to email support I don't have access to billing

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