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I had to reinstall windows 10 on my laptop and now I cant…

Customer Question
I had to reinstall...

I had to reinstall windows 10 on my laptop and now I cant instal my printer

Technician's Assistant: What's the brand/model of your laptop?

Envy HP 4520

Technician's Assistant: What have you tried so far with your hp? Have you installed any updates recently?

No I just got my computer back from Staples tech services

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

I get a message about the kernel not having some information

Submitted: 8 months ago.Category: Computer
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Answered in 1 minute by:
12/3/2017
Tech Support Specialist: Cody, Senior Systems Administrator replied 8 months ago
Cody
Cody, Senior Systems Administrator
Category: Computer
Satisfied Customers: 4,034
Experience: Systems Administrator
Verified

Hello. My name is ***** ***** I will be assisting you today.

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Tech Support Specialist: Cody, Senior Systems Administrator replied 8 months ago

Can I remotely connect to your computer, so I can troubleshoot this issue with you?

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Customer reply replied 8 months ago
Ok
Tech Support Specialist: Cody, Senior Systems Administrator replied 8 months ago

can you send a reply I can send offer

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