Computer

For Online Computer Support, Ask a Computer Technician

Ask a Computer Expert,
Get an Answer ASAP!

I had to restart my computer after a problem. when it

Customer Question
I had to restart...

I had to restart my computer after a problem. when it restarted Skype was missing. I am unable to redownload it because I get the message that it already installed. An old version that is still im my download files is also unable to be installed.

Technician's Assistant: Is your Skype file saved to cloud storage services like Dropbox, Google Drive, or OneDrive?

I don't know

Technician's Assistant: Anything else you want the Microsoft Office Expert to know before I connect you?

I have not received a reply to my las message

Submitted: 7 months ago.Category: Computer
Show More
Show Less
Ask Your Own Computer Question
Answered in 1 hour by:
12/3/2017
Tech Support Specialist: John, Computer Support Specialist replied 7 months ago
John
John, Computer Support Specialist
Category: Computer
Satisfied Customers: 5,924
Experience: MCP, RHCE
Verified

Hello and welcome to Justanswer.com site which is a paid and independent Q&A and Tech support providing site.I apologize for the delay.My name is ***** ***** I will try my best to help you.

Which version of windows is installed in the PC.Is it Windows Vista, Windows 7,windows 8, Windows 10?

Is this old version listed in programs and features in control panel?

Thank you

Note: - Use the reply box just below type the reply in it and click on send.

Ask Your Own Computer Question
Tech Support Specialist: John, Computer Support Specialist replied 7 months ago

Please answer my above questions so that i can help you better.

Use the reply box just below type the reply in it and click on send.

Thank you.

Ask Your Own Computer Question
Tech Support Specialist: John, Computer Support Specialist replied 7 months ago

Checking to see whether you still need help.

Use the reply box just below type the reply in it and click on send.

Thank you.

Ask Your Own Computer Question
Customer reply replied 7 months ago
I have widows 10
Tech Support Specialist: John, Computer Support Specialist replied 7 months ago

I apologize for the delay.

Have you checked in the programs and features in settings to see whether this old version is listed or not ?

Ask Your Own Computer Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tech support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Andy Your Own Question
Andy
Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5,316
5,316 Satisfied Customers
Experience: 11yr exp, Comp Engg, Internet expert, Web developer, SEO

Andy is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you!

RPAustin, TX

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

< Previous | Next >

Meet the Experts:

Andy

Andy

Computer Consultant

5,316 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Engineer John C.

Engineer John C.

Computer Science Engineer

3,229 satisfied customers

Computer Science Engineer with 10 years of experience in Computer Support, and Microsoft, A+ and Cisco certified

Ryan H.

Ryan H.

Computer Support Specialist

1,741 satisfied customers

A+ Certified Technician - 10 Years experience working with all types of computer systems.

Jane Lefler

Jane Lefler

Sr Prog Analyst / Technician

2 satisfied customers

Computer Programmer / Technician/ Consultant 16+ years

Frederick S.

Frederick S.

Computer Specialist

7,241 satisfied customers

Computer technician and founder of a home PC repair company.

lifesaver

lifesaver

Computer Software Engineer

4,288 satisfied customers

Engineering degree in Computer science,Microsoft Certified Professional.JA computer expert.

Sudipto

Sudipto

Hardware Engineer

4,252 satisfied customers

Certificate Course In Computer Maintenance

< Previous | Next >

Related Computer Questions
I click on the skype icon and it flashes for a second and
I click on the skype icon and it flashes for a second and then nothing happens … read more
Martin
Martin
Network Engineering Diploma
145 satisfied customers
I am having a very hard time making or receiving video calls
I am having a very hard time making or receiving video calls with my skype … read more
jeffreybongers
jeffreybongers
ICT Support 1/2/3/ Line
Information Technology
497 satisfied customers
Since I down loaded an up to date version of skype about 3
hello, since I down loaded an up to date version of skype about 3 weeks ago, I have been unable to use skype. It is a new lay out: on the left is my contacts and the right a message appears saying: Sk… read more
Nalosin
Nalosin
Computer Support Specialist
High School or GED
884 satisfied customers
I just got a skype call from my son but I could not hear him
I just got a skype call from my son but I could not hear him and he could not hear or see me. I could see him but not hear him. Also ,there was an odd pix at the left lower corner of my screen that lo… read more
Daniel
Daniel
554 satisfied customers
Why is my skype indicating that I dont have skype installed
Why is my skype indicating that I don't have skype installed I've had it for 2 years? [email protected]… read more
Ryan H.
Ryan H.
Computer Support Specialist
High School or GED
1,741 satisfied customers
Was able to use Skype for a long time in the past but today
Was able to use Skype for a long time in the past but today got a message that I needed to download & reinstall which I did. The Skype would not finish the installation! Error messages appeared. I did… read more
MD.REHAN
MD.REHAN
self employed
Diploma in applied electronics
836 satisfied customers
I cant chat on seniorpeople meet site. Cant install
I cant chat on seniorpeople meet site. Cant install Adobe reader. Just had Dell remove viruses I had on computer Its working fine but why wont it let me install Adobe Reader????????????… read more
Renju
Renju
Bachelor's Degree
394 satisfied customers
Hello, In the past Ive had no trouble speaking to my brother
Hello, In the past I've had no trouble speaking to my brother in France but since the new format appeared on screen, I'm having difficulty trying to speak to him. I can see and hear him but he can onl… read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
http //www.justanswer.com/questions/2iepu-disk-i-o-error-right-click-the-skype-ic
http://www.justanswer.com/questions/2iepu-disk-i-o-error-right-click-the-skype-icon-in-the-windows I have the same situation. But in my case, all works fine. Occasionally my operating system crashes, … read more
Renju
Renju
Bachelor's Degree
394 satisfied customers
I have a Microsoft LifeCam v3000 that, after 1 year of use
I have a Microsoft LifeCam v3000 that, after 1 year of use with Skype, where it worked just fine, now has Skype telling me (my receivers say they cannot see video of me) the webcam is "no longer suppo… read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
OK here is the challenge. 3 IT techies have tried and are baffled.
OK here is the challenge. 3 IT techies have tried and are baffled. Problem; Audio on Skype breaks up like a real bad mobile connection that I can't decipher a thing that's being said. The other party … read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
Skypw was inadvertently deleted after I had been using a free
Skypw was inadvertently deleted after I had been using a free copy of Skype without problems. When trying to download the 4.2 version I am requested to enter my e-mail address. I do not remember havin… read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
I am trying to download Skype and I keep getting the following
I am trying to download Skype and I keep getting the following message. C:\Documents and Settings\MRC\Local Settings\Temporary Internet Files\Content.IE5\GD0PABC5\SkypeSetupFull[1].exe is not a valid … read more
Satchi
Satchi
Bachelor\u0027s Degree
2,103 satisfied customers
I have windows vista and apparently my security system wont
I have windows vista and apparently my security system won't let me download skype. I've already spoken with my internet tech support person at Comcast...but they were unable to help. Can you walk me … read more
Bryan
Bryan
IT Consultant
8,751 satisfied customers
When I am on Skype suddenly I received the message Skype manager
When I am on Skype suddenly I received the message: Skype manager stop working, close the program. I cannot do anything except click on close program and this closed the Skype. I have already uninstal… read more
Nilesh
Nilesh
Bachelor\u0027s Degree
649 satisfied customers
for few weeks now I cannot receive any incoming video and the
for few weeks now I cannot receive any incoming video and the incoming sound is completely distorted. My outgoing video is fine and also my outgong audio is well received by the other party. I tried s… read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
WHY IS IT FOR THE NEW SKYPE THAT WHEN YOU PLACE A CALL TO AN
WHY IS IT FOR THE NEW SKYPE THAT WHEN YOU PLACE A CALL TO AN OUTSIDE PARTY AND THEY HAVE A MENU THAT THEY ARE UNABLE TO HEAR YOUR RESPOSE TO THAT MENU BECAUSE THE SIGNAL IS NOT TRANSFERED TO THEM.… read more
Pradeep
Pradeep
Software Developer
Bachelor's Degree
71 satisfied customers
I installed logitech quickcam communicate MP for the second
I installed logitech quickcam communicate MP for the second time and still cannot transmit anything but a frozen frame of myself. I don't think it is my server since I have a lap top with a built in w… read more
Sudipto
Sudipto
Hardware Engineer
High School or GED
4,252 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x