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I'm not good at this. what I'm trying to do is to return my…

Customer Question
I'm not good at...

I'm not good at this. what I'm trying to do is to return my PC to factory setting and up grade.

Technician's Assistant: What device or product does this involve?

HP Pavillion all in one

Technician's Assistant: What HP model do you have? And the Operating System (OS)?

Windows 7

Technician's Assistant: How long has this been going on with your computer? What have you tried so far?

Well as I have said, I'm not good at this. I have made lots of mistakes trying to teach myself.

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

Not really

Submitted: 7 months ago.Category: Computer
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Answered in 18 minutes by:
12/3/2017
Tech Support Specialist: Moses C, Computer Hardware Engineer replied 7 months ago
Moses C
Moses C, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 953
Experience: Resolution Specialist at Wipro Bpo Services
Verified

Hi, Welcome to JustAnswer support, thank you for utilizing our service.

I will be assisting you today.

Is this the first time you are trying to run factory restore on the Hp pavillion computer?

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Customer reply replied 7 months ago
I have all these Icons in duplicates and triplicates. I want to get all these off and upgrades windows 7
Customer reply replied 7 months ago
Give me a moment to check and see if i need to trans funds
Tech Support Specialist: Moses C, Computer Hardware Engineer replied 7 months ago

Ok

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