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I have been trying to recover a skype account which I have…

Customer Question
I have been trying...

I have been trying to recover a skype account which I have had for many years. Being told this account does not exist and yet yesterday I have an email from to the email address saying I haven’t used it so it exspires in 7 days, what is going please.

Technician's Assistant: Is your Skype file saved to cloud storage services like Dropbox, Google Drive, or OneDrive?

I’ve no idea, I put credit on it in April of £10 and ever since been able to use it, this my last attempt to get it back. I get emails off skype to this address regularly but can’t retreive it from Microsoft.

Technician's Assistant: Anything else you want the Microsoft Office Expert to know before I connect you?

Not really, I’ve filled in lots forms, but they keep telling It’s not enough info. I’m feeling very frustrated with it all.

Submitted: 7 months ago.Category: Computer
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Answered in 5 hours by:
12/3/2017
Tech Support Specialist: Pete, Computer Engineer replied 7 months ago
Pete
Pete, Computer Engineer
Category: Computer
Satisfied Customers: 20,328
Experience: CISCO certified, Microsoft proficient, computing expert.
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Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

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Tech Support Specialist: Pete, Computer Engineer replied 7 months ago

When did you last successfully access the Skype account?

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Tech Support Specialist: Pete, Computer Engineer replied 7 months ago

I haven't heard back from you yet - please reply and let me know if you still need assistance with this.

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