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Byron So far so good. Win 7 installed. Got ahead of myself…

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Byron So far so good. Win...
Byron
So far so good. Win 7 installed. Got ahead of myself and didn't activate internet when I had an earlier choice. How do I do this now. Want to install and run antivirus. Thanks.
Barron
Submitted: 7 months ago.Category: Computer
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Answered in 5 minutes by:
12/2/2017
Tech Support Specialist: Jason Jones, Computer Expert replied 7 months ago
Jason Jones
Jason Jones, Computer Expert
Category: Computer
Satisfied Customers: 19,200
Experience: Over 10 years of professional experience.
Verified

Hello,
I look forward to helping you today.

How are you connecting the computer to the Internet? (network cable or wireless)

I will be standing by, looking forward to your response.
Thank you,
Jason

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Customer reply replied 7 months ago
Witeless
Tech Support Specialist: Jason Jones, Computer Expert replied 7 months ago

If you plug the computer into your modem/router with a network cable temporarily, can you access the Internet?

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Customer reply replied 7 months ago
wired but not accessing internet
Tech Support Specialist: Jason Jones, Computer Expert replied 7 months ago

Keep the computer wired and do the following:
- Hold down the two following keys at the same time: Windows key and the letter R
- In the box that comes up, type: cmd
- Click the Ok button.
- In the black window, type the following and press Enter: ipconfig
- Press Enter
Question #1: What is shown for the IP Address, Subnet Mask & Default Gateway?
- In the black window, type the following and press Enter: ping 4.2.2.3
Question #2: What does it say, replies or request timed outs?
- In the black box, type the following and press Enter: ping red.com
Question #3: What does it say, replies or request timed outs?

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Tech Support Specialist: Jason Jones, Computer Expert replied 7 months ago

I see now that this is a duplicate of an earlier task. Please, go back to the original task. This one will be closed.

Original Task: http://www.justanswer.com/computer/aue6c-cannot-change-booting-order-hard-drive-cd-rom-bios.html

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Customer reply replied 7 months ago
Boot order ok. Ping results in transmit failed. General failure
Customer reply replied 7 months ago
Ipconfig results in user name by the way
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