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Helo. Computer a mac has picked up a virus. Have run

Customer Question
Computer a mac has...

Computer a mac has picked up a virus

Technician's Assistant: What Operating System (OS) are you running on your Mac?

Have run antivirus soft ware..nut no results

Technician's Assistant: How long has this been going on with your Mac? What have you tried so far?

Don't know OS

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

No thank you

Submitted: 7 months ago.Category: Computer
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Answered in 15 minutes by:
12/2/2017
Tech Support Specialist: Bryan, Computer Support Specialist replied 7 months ago
Bryan
Bryan, Computer Support Specialist
Category: Computer
Satisfied Customers: 13,092
Experience: 8+ years of professional support for tech-related issues, including computers, email and software.
Verified

Hello, and thank you for your question. My name is ***** ***** I will do my best to assist you today.

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Tech Support Specialist: Bryan, Computer Support Specialist replied 7 months ago

Does this virus alert/popup show up when you open up the Safari browser now, or is it some other issue?

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