Computer

For Online Computer Support, Ask a Computer Technician

Ask a Computer Expert,
Get an Answer ASAP!

I got a new telephone and tried to set up my google account…

Customer Question
I got a new...

I got a new telephone and tried to set up my google account on it. it keeps telling me I changed my pass word 4 days ago but I haven't. my pass word as of Nov 13,2017 is mom120515now I can not retreave my messages .

Technician's Assistant: Does your network appear in the Wi-Fi list on your phone?

No it doesn't

Technician's Assistant: Are other devices (computer, tablet, etc.) connecting to the router?

Im not sure what you mean. before this happened no matter where I was I could get my messages and now I cant even set up any of the accounts I had on my old phone.

Technician's Assistant: Anything else you want the Smartphone Expert to know before I connect you?

Only that my g mail account is [email protected] and I want it back please..

Submitted: 7 months ago.Category: Computer
Show More
Show Less
Ask Your Own Computer Question
Answered in 4 hours by:
12/2/2017
Tech Support Specialist: Pete, Computer Engineer replied 7 months ago
Pete
Pete, Computer Engineer
Category: Computer
Satisfied Customers: 20,360
Experience: CISCO certified, Microsoft proficient, computing expert.
Verified

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

Ask Your Own Computer Question
Tech Support Specialist: Pete, Computer Engineer replied 7 months ago

If you did not change the password ***** your account may have been compromised.

You can recover the account by filling in the online recovery form at:

https://accounts.google.com/signin/recovery

Ask Your Own Computer Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tech support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Pete Your Own Question
Pete
Pete
Pete, Computer Engineer
Category: Computer
Satisfied Customers: 20,360
20,360 Satisfied Customers
Experience: CISCO certified, Microsoft proficient, computing expert.

Pete is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you!

RPAustin, TX

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

< Previous | Next >

Meet the Experts:

Andy

Andy

Computer Consultant

5,316 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Engineer John C.

Engineer John C.

Computer Science Engineer

3,229 satisfied customers

Computer Science Engineer with 10 years of experience in Computer Support, and Microsoft, A+ and Cisco certified

Ryan H.

Ryan H.

Computer Support Specialist

1,741 satisfied customers

A+ Certified Technician - 10 Years experience working with all types of computer systems.

Jane Lefler

Jane Lefler

Sr Prog Analyst / Technician

2 satisfied customers

Computer Programmer / Technician/ Consultant 16+ years

Frederick S.

Frederick S.

Computer Specialist

7,241 satisfied customers

Computer technician and founder of a home PC repair company.

lifesaver

lifesaver

Computer Software Engineer

4,288 satisfied customers

Engineering degree in Computer science,Microsoft Certified Professional.JA computer expert.

Sudipto

Sudipto

Hardware Engineer

4,252 satisfied customers

Certificate Course In Computer Maintenance

< Previous | Next >

Related Computer Questions
Ill pay the 5 dollars if I can get in my g mail account I
ok ill pay the 5 dollars if I can get in my g mail account I lost my pass word. my account is***@******.*** im james stafford … read more
UranIT
UranIT
IT Consultant, Network and System Admin
Associate Degree
999 satisfied customers
I am an old woman. I haven't ever used this g mail account.
I am an old woman. I haven't ever used this g mail account. My friend that set it up entered the wrong thing, she entered yzonneporter.gmail.com, it should have been yvonneporter.g mail .com. My phone… read more
jeffreybongers
jeffreybongers
ICT Support 1/2/3/ Line
Information Technology
508 satisfied customers
I have been trying to log into google for the past 3 or 4
I have been trying to log into google for the past 3 or 4 days. I finallyu set up a new account [email protected],com. and the pass word was accepted. Now when I try to log into the app. area to downlo… read more
robert
robert
Bachelor's Degree
2,594 satisfied customers
NOT MY COMPUTER MY PHONEIT GOT FACTORY REST AN NOW IT WANTS
NOT MY COMPUTER MY PHONEIT GOT FACTORY REST AN NOW IT WANTS MY GOOGLE ACOUNT USERNAME AN PASSWORD ***** TRYED ALL THE NAMES ITHINK IVE USED ICAN GET MY GMAIL VERIFED BUT IT STILL SAYS IT CANT VERFI MY… read more
Dustin
Dustin
Support Technician
2,887 satisfied customers
My daughter recently died of cancer and before her death I
Hi, My name is***** daughter recently died of cancer and before her death I bought her a cell phone. I now have the phone and want to do a factory reset but need her G-mail password ***** I do not hav… read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
I have a gmail acc. i have not been in since aug.. 31st. i
ok i have a gmail acc. i have not been in since aug.. 31st. i went to prisson on that day and wile i was there some one stolen my phone. i was loged in with it and have not used a password ***** some … read more
Moses C
Moses C
Bsc
767 satisfied customers
E-mail address has been changed and I need a new pass word!!
e-mail address has been changed and I need a new pass word!! … read more
Mr.Med
Mr.Med
1,188 satisfied customers
Several months ago I received a notice on my "recovery
Several months ago I received a notice on my "recovery account" e-mail of someone logging in to my Google acct from somewhere quite a distance from my home. From my desktop, I chose to change my Googl… read more
Tim
Tim
Bachelors in Information Technology
12 satisfied customers
I previously got my e-mail through firefox/thunderbird
I previously got my e-mail through firefox/thunderbird browser. A few months ago I got a letter from my e-mail company***@******.*** and was informed that they would no longer provide me e-mail servic… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,463 satisfied customers
did factory presets on phone , cant open my google/gmail account
did factory presets on phone , cant open my google/gmail account , did the recovery process 10 times. my gmail is 'thebzarchar' cant receive gmails only text "thebzarchar" is my username/gma… read more
Expert
Expert
I have a new smart phone - I am a retired non techie! I am
I have a new smart phone - I am a retired non techie! I am trying to sync phone to PC - I am signed in on Google on PC - if I try and add my google account to my phone keep getting "cant do " message … read more
Thomas
Thomas
IT Specialist
Vocational, Technical or Trade Scho
523 satisfied customers
ON 8/15/2012 WE MOVED AND WE HAVE A DIFFERENT PHONE NUMBER.
ON 8/15/2012 WE MOVED AND WE HAVE A DIFFERENT PHONE NUMBER. DUE TO ALL THE ACTIVITY OF THE MOVE AND BEING AWAY FROM THE COMPUTER, I FORGOT MY PASS WORD. THAT OF COURSE IS ONE OF THE THINGS TO ENTER IN… read more
John
John
System/Network administrator
High School or GED
2,073 satisfied customers
Several Gmail messages that were both sent and received between
Several Gmail messages that were both sent and received between the dates of Nov. 9th to Nov. 19th. have disappeared out of my mailbox. They are not in any file folder, sent box, trash bin, etc. How d… read more
computerguru86
computerguru86
139 satisfied customers
I am trying to send a E-mail from Word Processor but it will
I am trying to send a E-mail from Word Processor but it will not go.I get pop3 error.I have had this problem every time I want to send Emails other than g-mail internet.How can I set up computer to on… read more
Frederick S.
Frederick S.
Computer Specialist
High School or GED
7,241 satisfied customers
I cant get into my g mail I have gone to the place to get back
I cant get into my g mail I have gone to the place to get back pass words andt sends it to my mail address which i CANT get into i can get the web site on it sends me on my phone but when i put it on … read more
Bernie
Bernie
Computer Support Specialist
Bachelor\u0027s Degree
3,825 satisfied customers
After going to lunch two days ago I returned to find my Google
After going to lunch two days ago I returned to find my Google account not accessable. It exists but it appears to be locked. After sending in the form to reactivate the account I got a note back tah … read more
sangita.soni
sangita.soni
Bachelor's Degree
190 satisfied customers
I recently changed my password and have not been abloe to retrieve
I recently changed my password XXXXX have not been abloe to retrieve it all day via the google electronic form, is there a phone number or any suggestions on how to get support for this?… read more
James
James
Network & System Administrator
Bachelor\u0027s Degree
9,067 satisfied customers
My e mail address is [email protected] and i was given
My e mail address [email protected] and i was given a pop Pass word of HuY948 and i cant access it.My old e mail address [email protected]… read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x