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I did a reset by mistake and lost important apps. what can I…

Customer Question
I did a reset...

I did a reset by mistake and lost important apps. what can I do to get them back???

Technician's Assistant: What's the brand and model of your computer? And the Operating System (OS)?

ToshibaSatellite windows 10

Technician's Assistant: How long has this been going on with your computer? What have you tried so far?

About a week now... havent tried anything

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

My mobile phone was sitting on the desk, close to the computer, and it has deleted a lot of things from thet...grrrrrr

Submitted: 7 months ago.Category: Computer
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Answered in 4 hours by:
12/2/2017
Tech Support Specialist: Pete, Computer Engineer replied 7 months ago
Pete
Pete, Computer Engineer
Category: Computer
Satisfied Customers: 20,351
Experience: CISCO certified, Microsoft proficient, computing expert.
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Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

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Tech Support Specialist: Pete, Computer Engineer replied 7 months ago

On what device have you lost the apps - your computer or your phone?

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Tech Support Specialist: Pete, Computer Engineer replied 7 months ago

I haven't heard back from you yet - please reply and let me know if you still need assistance with this.

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