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I have a Kenwood DDX770 I think is the number, it is suppose…

Customer Question
I have a Kenwood...

I have a Kenwood DDX770 I think is the number, it is suppose to ply dvd and cd but when you insert the disc it says can’t play disc please check disc. I attempted to run a cleaning disk but got the same message

Technician's Assistant: Who makes your speaker or sound system?

It’s in a 2005 Nissan 350Z. The tuner plays fine

Technician's Assistant: What have you tried so far with your sound system?

The radio, cds won’t play get the cant ply disk everytime I insert any disk. System seems to work well with my phone. Only issue is the cd/dvd player

Submitted: 7 months ago.Category: Computer
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Answered in 6 hours by:
12/2/2017
Tech Support Specialist: Pete, Computer Engineer replied 7 months ago
Pete
Pete, Computer Engineer
Category: Computer
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Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

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Tech Support Specialist: Pete, Computer Engineer replied 7 months ago

If the problem is happening with all discs and cleaning did not help, then either the optical laser-reading part of the system is faulty, or the motor is sticking and not spinning the disc fast enough. Both of these faults will require a repair.

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