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Microsoft will not allow me to save documents. I bough the…

Customer Question
Microsoft will not allow...

Microsoft will not allow me to save documents. I bough the program digitally yesterday. How can I save a new document?

Technician's Assistant: What device or product does this involve?

IMac 2017

Technician's Assistant: What Operating System (OS) are you running on your iMac?

MacOS High Sierra Version 10.13.1

Technician's Assistant: How long has this been going on with your iMac? What have you tried so far?

Old files from my previous iMac work and can be saved. This new document I tried to save but it will not do it. Word documents, nothing fancy.

Technician's Assistant: Anything else you want the Software Expert to know before I connect you?

No. This is the major problem now.

Submitted: 7 months ago.Category: Computer
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Answered in 8 hours by:
12/2/2017
Tech Support Specialist: David L, Systems Engineer replied 7 months ago
David L
David L, Systems Engineer
Category: Computer
Satisfied Customers: 7,837
Experience: Microsoft & Cisco Certified with over 20 years experience
Verified

Hello,

My name is***** apologies for the delay.

What program specifically is not allowing you to save documents?

Do any errors appear when this occurs?

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Tech Support Specialist: David L, Systems Engineer replied 7 months ago

Hello,

Do you still need assistance?

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