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Having trouble logging in since we have changed our

Customer Question
Having trouble logging in...

Having trouble logging in since we have changed our Charter/Spectrum account from St Paul NE to Gering, NE, it now tells me my "password" is wrong. Please call me at(###) ###-####to assist me with my sign in so I can pay my Spectrum bill today. Thanks, ***** *****

Technician's Assistant: Are you logged into your Charter account on any other devices?

No

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

Yes

Submitted: 7 months ago.Category: Computer
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Answered in 1 hour by:
12/1/2017
Tech Support Specialist: Bryan, Computer Support Specialist replied 7 months ago
Bryan
Bryan, Computer Support Specialist
Category: Computer
Satisfied Customers: 13,092
Experience: 8+ years of professional support for tech-related issues, including computers, email and software.
Verified

Hello, and thank you for your question. My name is ***** ***** I will do my best to assist you today.

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Tech Support Specialist: Bryan, Computer Support Specialist replied 7 months ago

What's the email address you are using for the Spectrum account?

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Customer reply replied 7 months ago
I do not want to add any extra cost. I was told the 99.95 would be my only up front cost for the one year
Tech Support Specialist: Bryan, Computer Support Specialist replied 7 months ago

Sorry, we are JustAnswer - an independent, paid support website for tech related issues. Would you like to continue?

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Customer reply replied 7 months ago
No I will contact fast pc and cancel all s
Tech Support Specialist: Bryan, Computer Support Specialist replied 7 months ago

OK, will close this out now.

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