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I think my computer has been hacked. Instead of going to my…

Customer Question
I think my computer...

I think my computer has been hacked. Instead of going to my Inbox my emails go to either spam or trash

Technician's Assistant: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?

Yahoo

Technician's Assistant: How do you usually access Yahoo? On a phone or tablet, or through a web browser?

Web browser, I think

Technician's Assistant: What troubleshooting have you tried?

All I have done is change passwords. I am not aware of any other trouble shooting techniques

Submitted: 7 months ago.Category: Computer
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Answered in 5 minutes by:
12/1/2017
Tech Support Specialist: Josh, Support Specialist replied 7 months ago
Josh
Josh, Support Specialist
Category: Computer
Satisfied Customers: 21,933
Experience: 5 years as Network Admin, 10+ years of IT support
Verified

Hi! My name is ***** ***** I will be assisting you. Let's get started!

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Tech Support Specialist: Josh, Support Specialist replied 7 months ago

Can I connect to your computer to fix the issue?

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Tech Support Specialist: Josh, Support Specialist replied 7 months ago

Please send the offer again

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