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On my laptop i used a for digit code but then i asked for…

Customer Question
On my laptop i...

On my laptop i used a for digit code but then i asked for the password ***** i have forgottn it and cant get into my laptop

Technician's Assistant: What's the brand/model and Operating System (OS) of your laptop?

Hp and i am on windows 10 dont much more about laptops

Technician's Assistant: What have you tried so far with your laptop? Have you installed any updates recently?

I am on the desk top and i have tried everything i can find to recover password

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

Just that it is so important that i get this laptop back to working

Submitted: 7 months ago.Category: Computer
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Customer reply replied 7 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance.
Customer reply replied 7 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Customer reply replied 7 months ago
how long is this going to take please
Answered in 1 hour by:
12/1/2017
Tech Support Specialist: hongkongpom, Computer Support Specialist replied 7 months ago
hongkongpom
hongkongpom, Computer Support Specialist
Category: Computer
Satisfied Customers: 1,433
Experience: Microsoft Certified Desktop Support Technician since 2007
Verified
Hello is this the password ***** get into Windows or when you first turn on the computer please?
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Customer reply replied 7 months ago
no
Customer reply replied 7 months ago
you already charged me 46$ and you haven't fixed the problem yet
Customer reply replied 7 months ago
oh sorry to get in to my laptop
Customer reply replied 7 months ago
not this computer thus is the desk top i need the laptop
Customer reply replied 7 months ago
welll what are we going to do now
Tech Support Specialist: Karthik, Computer Hardware Engineer replied 7 months ago
Karthik
Karthik, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 519
Experience: Senior Engineer at CSS Corp
Verified

Hi there, My name is***** am sorry for the delay just now I came online and I'm reviewing your question. It sounds like you are unable to login to the windows 10 computer. I will do my best to help you resolve it. Before we proceed further, I would like to ask you few question about this problem. Does the password ***** show your username? The reason why I am asking is we can try to reset the password ***** Recovery tool.

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