Computer

For Online Computer Support, Ask a Computer Technician

Ask a Computer Expert,
Get an Answer ASAP!

I tried to update my turbotax order which was Order number:

Customer Question
I tried to update...

I tried to update my turbotax order which was Order number: TAR17YW17811928899
Last four digits of credit card: 2238
ZIP code:###-##-####

Technician's Assistant: What device or product does this involve?

I entered a new credit card and a new address. I did not get a valid response.

Technician's Assistant: What's the brand and model of your computer? And the Operating System (OS)?

I am using MS Windows and a Lenovo computer

Technician's Assistant: How long has this been going on with your computer? What have you tried so far?

I have not been able to solve this problem this last week.

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

I thinkn that is it.

Submitted: 7 months ago.Category: Computer
Show More
Show Less
Ask Your Own Computer Question
Answered in 25 minutes by:
11/30/2017
Tech Support Specialist: Josh, Support Specialist replied 7 months ago
Josh
Josh, Support Specialist
Category: Computer
Satisfied Customers: 21,938
Experience: 5 years as Network Admin, 10+ years of IT support
Verified

Hi and welcome to JustAnswer! Before we get started, it looks like you may be trying to reach another company. JustAnswer is a question and answer site and not affiliated with the company you are trying to reach. I am a certified technician and if you'd like to continue on JustAnswer, I will try my best to help you with your question. Otherwise, if you came here by mistake, let me know and the Customer Care team will reach out to you.

Ask Your Own Computer Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tech support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Andy Your Own Question
Andy
Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5,316
5,316 Satisfied Customers
Experience: 11yr exp, Comp Engg, Internet expert, Web developer, SEO

Andy is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you!

RPAustin, TX

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

< Previous | Next >

Meet the Experts:

Andy

Andy

Computer Consultant

5,316 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Engineer John C.

Engineer John C.

Computer Science Engineer

3,229 satisfied customers

Computer Science Engineer with 10 years of experience in Computer Support, and Microsoft, A+ and Cisco certified

Ryan H.

Ryan H.

Computer Support Specialist

1,741 satisfied customers

A+ Certified Technician - 10 Years experience working with all types of computer systems.

Jane Lefler

Jane Lefler

Sr Prog Analyst / Technician

2 satisfied customers

Computer Programmer / Technician/ Consultant 16+ years

Frederick S.

Frederick S.

Computer Specialist

7,241 satisfied customers

Computer technician and founder of a home PC repair company.

lifesaver

lifesaver

Computer Software Engineer

4,288 satisfied customers

Engineering degree in Computer science,Microsoft Certified Professional.JA computer expert.

Sudipto

Sudipto

Hardware Engineer

4,252 satisfied customers

Certificate Course In Computer Maintenance

< Previous | Next >

Related Computer Questions
I want to send money but I can't login because of the code
I want to send money but I can't login because of the code number … read more
Wes
Wes
Owner/Consultant
Bachelor\u0027s Degree
373 satisfied customers
Micro soft said they a 7 didgit num and I never received it.
Micro soft said they a 7 didgit num and I never received it … read more
Jason Jones
Jason Jones
AAS Information Technology
6,327 satisfied customers
I. I can't get a confirmation number to e-file - bought
I can't get a confirmation number to e-file - bought turbotax from Amazon . … read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
I have had a computer fail and I need to reinstall
I have had a computer fail and I need to reinstall QuarkXPress on my new one. I have my serial number but I do not have the product validation code. Is it possible to get it somewhere? … read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
I purchased a new computer and also moved. I have lost the
I purchased a new computer and also moved. I have lost the use of the product and cant find a backup/restore disk. What can I do to get it back? … read more
Jason Jones
Jason Jones
AAS Information Technology
6,327 satisfied customers
My email: [email protected], My last four numbers of credit
My last four numbers of credit card is: 5512 I bought Kapersky anti virus renewal, do you have the record? … read more
Jon
Jon
Bachelors Degree
700 satisfied customers
I can't use my apple ID and cannot sign in or use anything.
I can't use my apple ID and cannot sign in or use anything. The card that was on file has been replaced with a chip card and we ... fro some reason are not able to replace or get rid of the other card… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,462 satisfied customers
I need to give you my new number of my charge card to
I need to give you my new number of my charge card to continue my subscription but it doesn't seem to be working. What should I do or can I give you the number?… read more
Michelle
Michelle
Manager operations
Bachelor\u0027s Degree
1,279 satisfied customers
Yesterday I purchased dragon naturally speaking premium 13.
Yesterday I purchased dragon naturally speaking premium 13. I attempted to download into my laptop which has windows 7. It stopped downloading 4 times with 2809.29 mb left to download. I want to downl… read more
Byron
Byron
IT Support Specialist
Bachelor\u0027s Degree
410 satisfied customers
I am a 76 yr. old woman who cannot get onto her email
I am a 76 yr. old woman who cannot get onto her email account because my password ***** saved to enter though google chrome, and my chrome account was somehow deleted and it won't reload. I cannot rem… read more
Martin
Martin
Network Engineering Diploma
145 satisfied customers
I ordered premier tax software and I need to update my
I ordered premier tax software and I need to update my credit card info Your order number is: TAR15YW17145138868 Last four digits of credit card: ZIP code: 10956… read more
Quiksilver07070
Quiksilver07070
Remote Technical Support
Associate Degree
68 satisfied customers
whentrying to make a christmas card I tried to purchase the
whentrying to make a christmas card I tried to purchase the deal for 9.99 and it requested a code which I don;t have, can you give it to me?… read more
Jamie Lee
Jamie Lee
Computer Repair Consultant/ Breakfix Tec
A+ Computer Technician Certificatio
269 satisfied customers
I received a message last month that the credit card that Yahoo
I received a message last month that the credit card that Yahoo has been using is expired. How do I change my credit card information in order to pay my Yahoo account? I have been trying for ONE MONTH… read more
Frederick S.
Frederick S.
Computer Specialist
High School or GED
7,241 satisfied customers
Hello Windows Hotmail support. Unfortunately, I have been
Hello Windows Hotmail support. Unfortunately, I have been hacked on my original [email protected] I have tried to obtain a temporary password, which should be possible according to the login proc… read more
Freddy M.
Freddy M.
IT Technician
Vocational, Technical or Trade Scho
135 satisfied customers
I have had dozens of emails sent out of my computer yesterday
I have had dozens of emails sent out of my computer yesterday --all of which were not sent by me. I would like to change my password XXXXX there is any other way that you may suggest to avoid this. Ca… read more
Nimman
Nimman
Vocational, Technical or Trade Scho
325 satisfied customers
I received a message warning me that my subscription was about
I received a message warning me that my subscription was about to expire and could not be renewed automatically, as I had arranged to do, because "my payment information is no longer valid." I don't k… read more
James
James
Network & System Administrator
Bachelor\u0027s Degree
9,067 satisfied customers
I purchased Magic Jack online. When I go through the direction
I purchased Magic Jack online. When I go through the direction I come to problems, It says I already have a Magic Jack, the credit no. is not right, it is the only one I have, then when it ask for wha… read more
Brett Philp
Brett Philp
IT Architect
Bachelor\u0027s Degree
145 satisfied customers
Trying to purchase new maps pack for call of duty modern warfare
Trying to purchase new maps pack for call of duty modern warfare 2 and it keeps saying that credit card information is not valid - despite using two different cards - double checked input and no error… read more
T. Sheets
T. Sheets
High School or GED
14 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x