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My Husband is trying to connect/link his new tablet google…

Customer Question
My Husband is trying...

My Husband is trying to connect/link his new tablet google account with his already existing cell phone google account and its not working.

Technician's Assistant: What's the model of your device? How old is it?

Galaxy Tab A tablet he bought today with his Samsung J 7, he's had for approximately 2 years.

Technician's Assistant: What have you tried so far with your Galaxy or Galaxy Tab?

1st its been so long that he forgot his password ***** his google account to phone so he reset it, at least, he think he did, i then tried to putthat

Technician's Assistant: Anything else you want the Android Expert to know before I connect you?

I then tried to use that to connect my tab it said wrong id or password

Submitted: 7 months ago.Category: Computer
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11/30/2017
Tech Support Specialist: Cabletech, Computer Support Specialist replied 7 months ago
Cabletech
Cabletech, Computer Support Specialist
Category: Computer
Satisfied Customers: 528
Experience: 12 years ISP Technical Support
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Thank you for choosing Just Answer. I would be happy to assist today with your question.

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Tech Support Specialist: Cabletech, Computer Support Specialist replied 7 months ago

Before we begin, I would like to explain how the site works if this is your first visit here. The page you are viewing offers ads for things like secure desktop connection and a phone call. These are not asked by me and I will explain in our conversation if doing one of those things would help make troubleshooting easier. If you request to do either one, I would be happy to do it with you regardless.

If you are prompted during our conversation to rate me, it is as simple as choosing between 5 stars at the top right corner about my service today. Hopefully, I will earn 5 stars today. It is the only way I receive credit for helping you today.

Some things we work on may not easily be resolved with the given resources (such as needing additional media or hardware issues that require replacement). Please understand I will try my hardest to resolve the issue or answer any questions but some things are out of my control.

Finally, make sure to bookmark this page so you can easily come back to this page. If we are working on this issue and you need to step away, you can always leave me a message on this question. I will respond as soon as I can if I am not online. I check periodically throughout the day if not during my normal business hours.

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Tech Support Specialist: Cabletech, Computer Support Specialist replied 7 months ago

Do you know outside of this if he is able to login to his gmail account at gmail.com?

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