Computer

For Online Computer Support, Ask a Computer Technician

Ask a Computer Expert,
Get an Answer ASAP!

My email address is l******@j***.c**. I have used password…

Customer Question
My email address is...

My email address is l******@j***.c**. I have used password ************, for years. Now it doesn't work. Help

Technician's Assistant: Are you logged into your email account on any other devices?

Yes

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

Not on my smartphone, however, I can give you my cell number, if it helps.

Submitted: 7 months ago.Category: Computer
Show More
Show Less
Ask Your Own Computer Question
Answered in 1 minute by:
11/30/2017
Tech Support Specialist: PC_Wizzard, Computer Enthusiast replied 7 months ago
PC_Wizzard
PC_Wizzard, Computer Enthusiast
Category: Computer
Satisfied Customers: 1,070
Experience: Server, networking, desktop questions welcome.
Verified

Thank you for your question. My name is ***** ***** I look forward to assisting you.

Ask Your Own Computer Question
Tech Support Specialist: PC_Wizzard, Computer Enthusiast replied 7 months ago

What browser are you using to access your mail?

Ask Your Own Computer Question
Customer reply replied 7 months ago
Internet explorer
Tech Support Specialist: PC_Wizzard, Computer Enthusiast replied 7 months ago

Also, are u using the correct login page? Your account is working

http://my.juno.com/start/sp.do?cf=logon

Ask Your Own Computer Question
Tech Support Specialist: PC_Wizzard, Computer Enthusiast replied 7 months ago

Did you try to log in again?

Ask Your Own Computer Question
Customer reply replied 7 months ago
You said this was $5.00 If it is more, I will contact the authorities and cancel my credit card account.
Tech Support Specialist: PC_Wizzard, Computer Enthusiast replied 7 months ago

$5 is the deposit and then the rest

Do you want to continue or cancel?

Ask Your Own Computer Question
Customer reply replied 7 months ago
Cancel
Tech Support Specialist: PC_Wizzard, Computer Enthusiast replied 7 months ago

Ok no problem I will request a refund for you now.

Ask Your Own Computer Question
Customer reply replied 7 months ago
Thank you.
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tech support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Andy Your Own Question
Andy
Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5,316
5,316 Satisfied Customers
Experience: 11yr exp, Comp Engg, Internet expert, Web developer, SEO

Andy is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you!

RPAustin, TX

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

< Previous | Next >

Meet the Experts:

Andy

Andy

Computer Consultant

5,316 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Engineer John C.

Engineer John C.

Computer Science Engineer

3,229 satisfied customers

Computer Science Engineer with 10 years of experience in Computer Support, and Microsoft, A+ and Cisco certified

Ryan H.

Ryan H.

Computer Support Specialist

1,741 satisfied customers

A+ Certified Technician - 10 Years experience working with all types of computer systems.

Jane Lefler

Jane Lefler

Sr Prog Analyst / Technician

2 satisfied customers

Computer Programmer / Technician/ Consultant 16+ years

Frederick S.

Frederick S.

Computer Specialist

7,241 satisfied customers

Computer technician and founder of a home PC repair company.

lifesaver

lifesaver

Computer Software Engineer

4,288 satisfied customers

Engineering degree in Computer science,Microsoft Certified Professional.JA computer expert.

Sudipto

Sudipto

Hardware Engineer

4,252 satisfied customers

Certificate Course In Computer Maintenance

< Previous | Next >

Related Computer Questions
Cant remember password. my Google account is running on my
cant remember password. my Google account is running on my cell phone, but I can't remember my password ***** open my account on another computer … read more
NOORUL AMEEN
NOORUL AMEEN
Bachelor\u0027s Degree
2 satisfied customers
I believe that l have been a victim of a Microsoft security
Hi. I believe that l have been a victim of a Microsoft security tech phone call scam. Can you help me? … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
I have to reset my password, but Turbo keeps sending a
I have to reset my password, but Turbo keeps sending a verification to a cell phone number I have not had for almost a year. Then I still can't get in even when I answer the questions correctly or typ… read more
Ugo A
Ugo A
BA/BS
67 satisfied customers
I'm trying to reset my password which I've forgotten. I
I'm trying to reset my password ***** I've forgotten … read more
Aparna Indresh
Aparna Indresh
Engineer
Electronics & communication engineering
121 satisfied customers
I can't get my cell phone to work, after I dropped it in the
I can't get my cell phone to work, after I dropped it in the dog's water dish … read more
Josh
Josh
It Support Specialist
Associate Degree
5,154 satisfied customers
It is my cell phone...it is missing they believe they canit
it is my cell phone...it is missing they believe they canit but I cant remember my google password … read more
Josh
Josh
It Support Specialist
Associate Degree
5,154 satisfied customers
I have a Pandora account and I use it in my car and on my
I have a Pandora account and I use it in my car and on my cell phone. … read more
RandyNetwork Tech
RandyNetwork Tech
1,754 satisfied customers
My husband forgot his password for his Yahoo. He no longer
My husband forgot his password ***** his Yahoo. He no longer has Hughes Net internet, therefore he does not have a Hughes Net email or cell phone anymore. What can he do? … read more
Jay D
Jay D
Bachelor of Science
501 satisfied customers
I moved from Thailand to USA Says me password here is not
I moved from Thailand to USA Says me password ***** is not correct but my recovery phone is a Thai cell pohone number and will not ring in USA and the recovery email is the one I can not get into. How… read more
Bhavik Joshi
Bhavik Joshi
Computer Science and Engineering
919 satisfied customers
O tech support! I hope you can help me.: How long has this
o tech support! I hope you can help me. My name is Rose … read more
RandyNetwork Tech
RandyNetwork Tech
1,754 satisfied customers
Cant get into my computerbecause forgot password/usually use
cant get into my computerbecause forgot password/usually use 4230 as passwod /asked for original/ My account is***@******.*** told to give recent passwords and would get back to me in 24hr/ at another… read more
Michelle
Michelle
Manager operations
Bachelor\u0027s Degree
1,279 satisfied customers
I dont remember my password XXXXX I am following the instructions
I don't remember my password XXXXX I am following the instructions but Nothing is being sent to my e-mail. All I want to do is reset my password XXXXX nothing works. I would appreciate some guidance. … read more
Charles A. Roberts
Charles A. Roberts
Associate Degree
1,200 satisfied customers
Im getting hundreds of old and/or deleted emails showing up
I'm getting hundreds of old and/or deleted emails showing up in my inbox. What can I do to fix this?… read more
James
James
Network & System Administrator
Bachelor\u0027s Degree
9,067 satisfied customers
Hi I love Microsoft Outlook and would simply like to sync
Hi: I love Microsoft Outlook and would simply like to sync my laptop's Outlook data to the "least expensive" mobile, hand-held device that's out there. Looking for the hand-held device that's relative… read more
James
James
Network & System Administrator
Bachelor\u0027s Degree
9,067 satisfied customers
Someone hacked into my e-mail account and sent an e-mail to
Someone hacked into my e-mail account and sent an e-mail to everyone on my contact list requesting money. Here is the e-mail that went out: From: Ginny Keene To: XXXXX XXXXX Sent: Thu Sep 30 10:51:51 … read more
James
James
Network & System Administrator
Bachelor\u0027s Degree
9,067 satisfied customers
I cant access my email after years of using the same address
I can't access my email after years of using the same address and password. What is the problem. I have answered the security question up to where I grew up and it doesn't match up to the answer, but … read more
hongkongpom
hongkongpom
Computer Desktop Support
Associate Degree
288 satisfied customers
I have had the same email acct. for many years. My address
I have had the same email acct. for many years. My address [email protected] My password XXXXX XXXXX swingline or union123Grove. I have tried both for two days. My mothers birthplace is Louisana. None… read more
James
James
Network & System Administrator
Bachelor\u0027s Degree
9,067 satisfied customers
I creating a database in Excel 2002. My problem I do not remember
I creating a database in Excel 2002. My problem I do not remember either the function or formula to reduce the work load. Example. My Clients name will always be in column A in colum B= the civic# & s… read more
J. Mar
J. Mar
IT Specialist
Master's Degree
341 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x