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I don't understand the message that Windows 7 is being

Customer Question
Hi there. I don't...

Hi there. I don't understand the message that Windows 7 is being retired. I updated to the free Windows 10. Is that obsolete too? What do I need to do, and when by?

Technician's Assistant: What's the brand and model of your computer?

HP Pavilion dv6 Series Entertainment Notebook PC

Technician's Assistant: What's the brand/model of your laptop?

Already answered

Technician's Assistant: What have you tried so far with your laptop? Have you installed any updates recently?

Yes I have automatic updates on and I checked recently. I have a Bullguard security Suite that I use to check for updates

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

I dont know if there's anything else I need to let you know, I'm nearly 70 and not very computer literate, but I do my best

Submitted: 7 months ago.Category: Computer
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Answered in 4 minutes by:
11/30/2017
Tech Support Specialist: Moses C, Computer Hardware Engineer replied 7 months ago
Moses C
Moses C, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 944
Experience: Resolution Specialist at Wipro Bpo Services
Verified

Hi, Welcome to JustAnswer support, thank you for utilizing our service.
I will be assisting you today.

Before you attempt a windows 10 upgrade i would suggest you must backup all your important files, folders, picture, videos etc.

Windows 10 will overwrite on window 7 so you may loose your files.

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Customer reply replied 7 months ago
How do I tell if I already have the latest windows 10 upgrade?
Customer reply replied 7 months ago
No thankyou. That is not what I want. Please answer my question
Tech Support Specialist: Moses C, Computer Hardware Engineer replied 7 months ago

you can close the automated site popup its basically for more choices and options for our customer who prefer additional service like remote screen sharing and phone call assistance.

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Tech Support Specialist: Moses C, Computer Hardware Engineer replied 7 months ago

what exactly you want to know let me know the details i will help you answer your question,

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Customer reply replied 7 months ago
How do I close the automated site pop-up?
Customer reply replied 7 months ago
Seems like this is a waste of time, so I'm going to close this off and I do not expect any charge, as I've not received any assistance.
Tech Support Specialist: Moses C, Computer Hardware Engineer replied 7 months ago

press alt and f4 to close it or x out of it.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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