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Cant get aol gold to respond. Dell inspiron. Windows 10. Not…

Customer Question
Cant get aol gold...

Cant get aol gold to respond

Technician's Assistant: What's the brand and model of your computer? And the Operating System (OS)?

Dell inspiron

Technician's Assistant: What Operating System (OS) are you running on your Inspiron?

Windows 10

Technician's Assistant: What have you tried so far with your Inspiron? Have you installed any updates recently?

Not recently

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

Bring me on

Submitted: 7 months ago.Category: Computer
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Answered in 2 minutes by:
11/30/2017
Tech Support Specialist: UranIT, Network Administrator replied 7 months ago
UranIT
UranIT, Network Administrator
Category: Computer
Satisfied Customers: 1,305
Experience: Network and System Administrator, IT Consultant
Verified

Hello and thanks for using JustAnswer.com, my name is ***** ***** I will try my best to assist you.
Please allow me a minute to review your question and prepare an answer, or I may ask more questions for clarification

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Tech Support Specialist: UranIT, Network Administrator replied 7 months ago

If your AOL gold doesn't respond, have you tried restarting the PC or if it keeps happening, have you tried to re-install the software?

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Customer reply replied 7 months ago
restarted but nothing
Tech Support Specialist: UranIT, Network Administrator replied 7 months ago

So AOL is not coming up when you click on the icon?

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Customer reply replied 7 months ago
cant afford it , I'm a retiree, sorry
Tech Support Specialist: UranIT, Network Administrator replied 7 months ago

That was an automated offer, It was sent by website automatically.

You can try uninstalling it, and then reinstalling it

If you only use Aol for email, it may be good idea to uninstall it and check your email using any browser of your choice.

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Tech Support Specialist: UranIT, Network Administrator replied 7 months ago

Hello,

Any luck with re-installing software? Need any additional help?

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