Computer

For Online Computer Support, Ask a Computer Technician

Ask a Computer Expert,
Get an Answer ASAP!

My wife and myself have separate pinnacle lic on our PCs. Am…

Customer Question
My wife and myself...

My wife and myself have separate pinnacle lic on our PCs. Am I allowed to have a copy on our laptop or do we need a 3rd lic/

Technician's Assistant: What's the brand/model and Operating System (OS) of your laptop?

Dell windows 10

Technician's Assistant: What have you tried so far with your Dell? Have you installed any updates recently?

Mistake -new laptop is Samsung and any update notification has been done.

Submitted: 8 months ago.Category: Computer
Show More
Show Less
Ask Your Own Computer Question
Answered in 1 minute by:
11/30/2017
Tech Support Specialist: Specialist Sean S., Computer Support Specialist replied 8 months ago
Specialist Sean S.
Specialist Sean S., Computer Support Specialist
Category: Computer
Satisfied Customers: 1,373
Experience: 15+ years IT experience. A+, Net+, Security+ certified
Verified

Greetings!...My name is ***** ***** I look forward to helping you today! One moment while I review the notes and we'll go from there. Thanks!

Ask Your Own Computer Question
Tech Support Specialist: Specialist Sean S., Computer Support Specialist replied 8 months ago

What version of Pinnacle do you have?

Ask Your Own Computer Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tech support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Andy Your Own Question
Andy
Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5,316
5,316 Satisfied Customers
Experience: 11yr exp, Comp Engg, Internet expert, Web developer, SEO

Andy is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you!

RPAustin, TX

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

< Previous | Next >

Meet the Experts:

Andy

Andy

Computer Consultant

5,316 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Engineer John C.

Engineer John C.

Computer Science Engineer

3,229 satisfied customers

Computer Science Engineer with 10 years of experience in Computer Support, and Microsoft, A+ and Cisco certified

Ryan H.

Ryan H.

Computer Support Specialist

1,741 satisfied customers

A+ Certified Technician - 10 Years experience working with all types of computer systems.

Jane Lefler

Jane Lefler

Sr Prog Analyst / Technician

2 satisfied customers

Computer Programmer / Technician/ Consultant 16+ years

Frederick S.

Frederick S.

Computer Specialist

7,241 satisfied customers

Computer technician and founder of a home PC repair company.

lifesaver

lifesaver

Computer Software Engineer

4,288 satisfied customers

Engineering degree in Computer science,Microsoft Certified Professional.JA computer expert.

Sudipto

Sudipto

Hardware Engineer

4,260 satisfied customers

Certificate Course In Computer Maintenance

< Previous | Next >

Related Computer Questions
For some reason PC Matic has disappeared from my computer
For some reason PC Matic has disappeared from my computer when I had a serious virus attack. My lic. key is: MCHO-4588201 … read more
Kamil Anwar
Kamil Anwar
IT Consultant / Systems Engineer
Bachelor\u0027s Degree
462 satisfied customers
We recently purchased a HP Lap Top and signed up for McAfee
We recently purchased a HP Lap Top and signed up for McAfee Anti Virus Software. On the computer my wife is using a notification that Identity Theft has benn dected on the HP and we ashould call 1-***… read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
We have a laser jet 200 color printer that we are having
We have a laser jet 200 color printer that we are having trouble connecting wirelessly with several laptops. The laptops and the printer say they are connected to our router, we continually have to re… read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
I do a lot of Video editing with Pinnacle Studio 15 and
I do a lot of Video editing with Pinnacle Studio 15 and Windows 7 which uses Drag and Drop for Videos, Photos, I-Tunes music etc. Last week i upgraded to Windows 10 and since then I have been unable t… read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
I purchase a new Dell laptop that is running Windows 10 - is
I purchase a new Dell laptop that is running Windows 10 - is there a setting or settings that I can adjust so that I get automatic updates? I use a metered AT&T service and I want automatic updates, … read more
RandyNetwork Tech
RandyNetwork Tech
1,756 satisfied customers
All of the emails have been deleated from my wife's computer
All of the emails have been deleated from my wife's computer her email is [email protected],com … read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
My geek squad support is for 2 computers but only my desk
My geek squad support is for 2 computers but only my desk top has been renewed, my wife's laptop says support expired on both geek squad and kapersky … read more
Moses C
Moses C
Bsc
818 satisfied customers
Software 6 on my new Dell laptop/ Windows 10. The process
Software 6 on my new Dell laptop/ Windows 10. The process does not seem to recognize the dongle. Is it possible to install my old software? … read more
Russell H.
Russell H.
Computer Technology Consultant
Vocational, Technical or Trade Scho
792 satisfied customers
I am would like to know how to know how to download a text
I am would like to know how to know how to download a text message to my pc. My computer is a dell and I am running Windows 10 and Operation system OS. I might not be in the right department. … read more
Isaac Franklin
Isaac Franklin
Associate of Science in Social Sciences
1,395 satisfied customers
Two were updated o windows 10 but my wife did not update her
Two were updated o windows 10 but my wife did not update her pc, this pc. Can I get her pc the free update now? … read more
Kamil Anwar
Kamil Anwar
IT Consultant / Systems Engineer
Bachelor\u0027s Degree
462 satisfied customers
I was told that i did not have to register my computer if it
I was told that i did not have to register my computer if it was purchased online from Dell. On 12/12/2018 I purchased a dell Inspiron 15 3000 series for myself and a dell inspiron 11 3000 seies for m… read more
Bryan
Bryan
IT Consultant
8,751 satisfied customers
G** and My Partner is K*** S***. has a samsung phone
Hi Pearl, my Name is G*** G** and My Partner is K*** S***. Ken has a samsung phone 04****35 which he uses google on it, he also has a android tablet and a lap top. His email address is***@******.***. … read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
994 satisfied customers
I AM TRYING TO UP LOAD AVIDEO FROM MY CANON ZR40 camcorder
I AM TRYING TO UP LOAD AVIDEO FROM MY CANON ZR40 camcorder to Pinnacle Studio 14. Although the video is running nothing appears. Why?… read more
Sergio A.
Sergio A.
Security & Technical Specialist
Bachelor\u0027s Degree
395 satisfied customers
Hi Support I recently purchased a new PC, Windows 7 Home
Hi Support I recently purchased a new PC, Windows 7 Home Premium and Office for students (family pack). The retail shop indicated that Windows 7 could be installed as a family version. I have one inte… read more
DRobertson
DRobertson
Owner/Technician
Associate Degree
726 satisfied customers
I purchased a Dell D620 from a private party less than a month
I purchased a Dell D620 from a private party less than a month ago. I am pretty computer naive, or just plain stupid. the computer came with windows 7 ultimate and worked great for 2 weeks, but the be… read more
Michelle
Michelle
Manager operations
Bachelor\u0027s Degree
1,279 satisfied customers
Opened new Toshiba laptop with Windows Vista 3months ago. We
Opened new Toshiba laptop with Windows Vista 3months ago. We cannot access now she has forgotten part of password. Can anyone help please??? Dan H.… read more
Aitizaz
Aitizaz
Software Engineer
Bachelor\u0027s Degree
163 satisfied customers
Hello Jordan, My wife and I just purchased a Dell Studio
Hello Jordan, My wife and I just purchased a Dell Studio One Desktop with Windows 7. As we could no longer have MS Outlook Express for our email on this computer, I downloaded "Windows Live Mail." As … read more
Jordan
Jordan
Associate Degree
72 satisfied customers
My wife shares my computer with a separate section in her name.
My wife shares my computer with a separate section in her name. As routine when I am on the computer I normally check whether she has any emails. To our surprise, when I checked yesterday, I was told … read more
JHANNELL
JHANNELL
Bachelor\u0027s Degree
7 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x