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We have lost our password to get open our emails

Customer Question
We have lost our...

We have lost our password ***** get open our emails (*****@******.***) we have never used it for years, if ever.We have tried all the passwords we have and none work. George Humphrey.

Technician's Assistant: Are you logged into your email account on any other devices?

No

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

No phone number is0413652408

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

I want to open our emails nothing more.

Submitted: 7 months ago.Category: Computer
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Answered in 6 minutes by:
11/30/2017
Tech Support Specialist: Mr.Med, Computer Enthusiast replied 7 months ago
Mr.Med
Mr.Med, Computer Enthusiast
Category: Computer
Satisfied Customers: 2,200
Experience: Networks & Security Engineer
Verified

Hi, I'mCustomer Welcome to JustAnswer. I'm reviewing your question now, and will post back with your reply ASAP.

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Tech Support Specialist: Mr.Med, Computer Enthusiast replied 7 months ago

I'm sorry about the issue, please click on the following link : https://www.optus.com.au/my-account-login then click on "forgotten your username or password?" link and follow the onscreen instructions.

Let me know the results

Thank you

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Tech Support Specialist: Mr.Med, Computer Enthusiast replied 7 months ago

Has everything worked out please?

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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