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An error message appeared in Firefox dialogue box saying,

Customer Question
An error message appeared...

An error message appeared in Firefox dialogue box saying, close firefox because it is not responding, and I need to close old version. When Itried to do that I coulkd not update the newest version because I couldn't close the old version Woe is me!

Technician's Assistant: What Operating System (OS) are you running on your computer or device?

I have windows 10.

Technician's Assistant: When did you last update your Firefox?

I haven't updated Firefox in quite a while.

Technician's Assistant: Anything else you want the Software Expert to know before I connect you?

I need Firefox put on my desktop, so I can excess my personal needs. I had a terrible time finding you guys.

Submitted: 7 months ago.Category: Computer
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Answered in 1 minute by:
11/29/2017
Tech Support Specialist: Kamil Anwar, Computer Support Specialist replied 7 months ago
Kamil Anwar
Kamil Anwar, Computer Support Specialist
Category: Computer
Satisfied Customers: 6,963
Experience: 8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
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Hello & Welcome to JustAnswer.
Thank you for your question. I will do my best to assist you. Please allow me a moment to review your question.

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Tech Support Specialist: Kamil Anwar, Computer Support Specialist replied 7 months ago

May i connect with you remotely to troubleshoot the issue directly? Thanks

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