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I am a subscriber on office 2016 and i now have a new

Customer Question
I am a subscriber...

I am a subscriber on office 2016 and i now have a new computer. however, office 2016 has requested product key. If i aver had one, it is not available. therefore I need to find out what the code is. Can you help?

Technician's Assistant: What exactly are you having trouble accessing?

Word 2016, excell 2016 and all of the other features.

Technician's Assistant: When did you last update Excel?

I have not updated to my knowledge. This is a new computer and The Geek Squad brought all of Office 2016 over to the new computer and now Office wants a product code.

Submitted: 7 months ago.Category: Computer
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Answered in 6 minutes by:
11/29/2017
Tech Support Specialist: PC_Wizzard, Computer Enthusiast replied 7 months ago
PC_Wizzard
PC_Wizzard, Computer Enthusiast
Category: Computer
Satisfied Customers: 1,070
Experience: Server, networking, desktop questions welcome.
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Thank you for your question. My name is ***** ***** I look forward to assisting you.

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Tech Support Specialist: PC_Wizzard, Computer Enthusiast replied 7 months ago

Can you log in here? What office version did they load for you?

http://www.office.com

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Tech Support Specialist: PC_Wizzard, Computer Enthusiast replied 7 months ago

Also, did you log in with your Microsoft account in Office?

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Tech Support Specialist: PC_Wizzard, Computer Enthusiast replied 7 months ago

Are you still there?

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