Computer

For Online Computer Support, Ask a Computer Technician

Ask a Computer Expert,
Get an Answer ASAP!

I've been locked out of my laptop. I can't remember my

Customer Question
Hello, I've been locked...

Hello, I've been locked out of my laptop.

Technician's Assistant: What's the brand/model and Operating System (OS) of your laptop?

I can't remember my password.

Technician's Assistant: What have you tried so far with your laptop? Have you installed any updates recently?

None that I am aware of.

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

That's it.

Submitted: 8 months ago.Category: Computer
Show More
Show Less
Ask Your Own Computer Question
Answered in 11 minutes by:
11/29/2017
Tech Support Specialist: John TF., Apple Consultant replied 8 months ago
John TF.
John TF., Apple Consultant
Category: Computer
Satisfied Customers: 3,705
Experience: 20+ Years in the computer industry
Verified

Hello! My name is***** will work diligently to provide accurate advice and information. Please give me a minute to read over your submission...

Ask Your Own Computer Question
Tech Support Specialist: John TF., Apple Consultant replied 8 months ago

What is the brand of your laptop?

Ask Your Own Computer Question
Customer reply replied 8 months ago
It's a Compaq I believe, Windows 10
Tech Support Specialist: John TF., Apple Consultant replied 8 months ago

Thanks, ***** ***** opt out so an expert better suited can handle this question. When one becomes available, they will contact you.

Please do not reply back until you hear from them as it may delay the transition.

Thanks and good luck!

John

Ask Your Own Computer Question
Tech Support Specialist: Bryan, Computer Support Specialist replied 8 months ago
Bryan
Bryan, Computer Support Specialist
Category: Computer
Satisfied Customers: 13,092
Experience: 8+ years of professional support for tech-related issues, including computers, email and software.
Verified

Hello, and thank you for your question. My name is ***** ***** I will do my best to assist you today.

Ask Your Own Computer Question
Tech Support Specialist: Bryan, Computer Support Specialist replied 8 months ago

Do you see an email address listed for your locked Windows account, or just an account name?

Ask Your Own Computer Question
Tech Support Specialist: Bryan, Computer Support Specialist replied 8 months ago

OK, what is the address?

Ask Your Own Computer Question
Customer reply replied 8 months ago
Its....Riverstonecreations @ outlook
Customer reply replied 8 months ago
Did you get the email address?
Tech Support Specialist: Bryan, Computer Support Specialist replied 8 months ago

OK, just checked - do you have an email address starting with ri*****@gmail.com, by any chance?

Ask Your Own Computer Question
Customer reply replied 8 months ago
I do
Tech Support Specialist: Bryan, Computer Support Specialist replied 8 months ago

OK, let me know the Gmail address and I'll send you a security code via email now.

Ask Your Own Computer Question
Customer reply replied 8 months ago
Wait the one I'm locked out of is [email protected]
Customer reply replied 8 months ago
I don't know the password
Tech Support Specialist: Bryan, Computer Support Specialist replied 8 months ago

Yes, that's all right - I'm trying to reset the password ***** that Outlook account only. For that, I'll send a code to your Gmail account itself. Could you let me know what's the Gmail address?

Ask Your Own Computer Question
Customer reply replied 8 months ago
I also have a gmail account. [email protected]
Tech Support Specialist: Bryan, Computer Support Specialist replied 8 months ago

OK, one moment.

Ask Your Own Computer Question
Customer reply replied 8 months ago
Wait
Tech Support Specialist: Bryan, Computer Support Specialist replied 8 months ago

Yes?

Ask Your Own Computer Question
Customer reply replied 8 months ago
I misspelled it before
Tech Support Specialist: Bryan, Computer Support Specialist replied 8 months ago

Hmm, a different recovery address seems to be linked with your Outlook account, starting with ri*****@gmail.com.

Alternatively, can we go ahead with a system reset on the laptop that will restore it back to factory defaults and allow you to start over with a new account?

Ask Your Own Computer Question
Customer reply replied 8 months ago
I won't lose any photos will I?
Customer reply replied 8 months ago
Files, etc.
Tech Support Specialist: Bryan, Computer Support Specialist replied 8 months ago

Could you let me know if you have another Gmail account starting with ri*****@gmail.com?

Ask Your Own Computer Question
Customer reply replied 8 months ago
I may have created one, if so it would be riverstonecreations
Tech Support Specialist: Bryan, Computer Support Specialist replied 8 months ago

Checking now; please stand by for a few minutes.

Ask Your Own Computer Question
Customer reply replied 8 months ago
Okay
Tech Support Specialist: Bryan, Computer Support Specialist replied 8 months ago

OK, open www.gmail.com now and check if you are able to sign in to***@******.*** with your password ***** If not, click "Forgot password" and follow the on-screen prompts.

Ask Your Own Computer Question
Customer reply replied 8 months ago
Okay, be right back.
Tech Support Specialist: Bryan, Computer Support Specialist replied 8 months ago

OK, once you are able to sign in to***@******.***, please check if there's an email listed from Microsoft Security Team with a 7-digit code. Thanks, ***** ***** know.

Ask Your Own Computer Question
Customer reply replied 8 months ago
I went to the gmail sign in and I'm already signed in with two other accounts, can't find the log out option on the page
Customer reply replied 8 months ago
Gonna keep looking
Tech Support Specialist: Bryan, Computer Support Specialist replied 8 months ago

Click on the color circle account at the top-right corner of the email page and click Sign out. Then, click "Use another account" and sign in to this account now.

Ask Your Own Computer Question
Tech Support Specialist: Bryan, Computer Support Specialist replied 8 months ago

Oh, you are on your phone now. Let me do this at my end; could you let me know a password ***** try for this***@******.*** account?

Ask Your Own Computer Question
Customer reply replied 8 months ago
I have no idea what it could be
Customer reply replied 8 months ago
I never write them down
Tech Support Specialist: Bryan, Computer Support Specialist replied 8 months ago

OK, let me open up your question to our other experts who will be able to assist further; you will be automatically notified by email when another expert picks this up. Thanks,

Ask Your Own Computer Question
Customer reply replied 8 months ago
Ok
Customer reply replied 8 months ago
I fixed the problem thank you.
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tech support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Andy Your Own Question
Andy
Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5,316
5,316 Satisfied Customers
Experience: 11yr exp, Comp Engg, Internet expert, Web developer, SEO

Andy is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you!

RPAustin, TX

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

< Previous | Next >

Meet the Experts:

Andy

Andy

Computer Consultant

5,316 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Engineer John C.

Engineer John C.

Computer Science Engineer

3,229 satisfied customers

Computer Science Engineer with 10 years of experience in Computer Support, and Microsoft, A+ and Cisco certified

Ryan H.

Ryan H.

Computer Support Specialist

1,741 satisfied customers

A+ Certified Technician - 10 Years experience working with all types of computer systems.

Jane Lefler

Jane Lefler

Sr Prog Analyst / Technician

2 satisfied customers

Computer Programmer / Technician/ Consultant 16+ years

Frederick S.

Frederick S.

Computer Specialist

7,241 satisfied customers

Computer technician and founder of a home PC repair company.

lifesaver

lifesaver

Computer Software Engineer

4,288 satisfied customers

Engineering degree in Computer science,Microsoft Certified Professional.JA computer expert.

Sudipto

Sudipto

Hardware Engineer

4,260 satisfied customers

Certificate Course In Computer Maintenance

< Previous | Next >

Related Computer Questions
I am locked out of my laptop. I can't unlock it cuz I
I am locked out of my laptop. I can't unlock it cuz I changed the password ***** can't remember the new one. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
I am contacting you about an android phone and password.
I am contacting you about an android phone and password … read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
I had my account locked, due to someone trying to access my
Hi, I had my account locked, due to someone trying to access my account. So I'm trying to reset password, but old password ***** auto saved YEARS,ago & I can't remember it. So locked out. … read more
Josh
Josh
It Support Specialist
Associate Degree
5,157 satisfied customers
I am locked out of my email, changed my password a few days
I am locked out of my email, changed my password ***** few days ago now I can't remember it and can't view any of my emails. … read more
Martin
Martin
Network Engineering Diploma
145 satisfied customers
I Have Been Locked out of my phone for 24 hours now....It
I Have Been Locked out of my phone for 24 hours now....It keeps asking me my e-mail and Password, and I cannot Remember It...Plese Help.. … read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
I am locked out of my account because I forgot my password.
I am locked out of my account because I forgot my password … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
I am locked out of the password. Even with the reset button
I am locked out of the password. Even with the reset button it does not work. Help? … read more
Jay D
Jay D
Bachelor of Science
501 satisfied customers
My problem is with my old email. I got locked out of
I got locked out of everything when I had tech support after being hacked. I can't remember my gmail password ***** none of the passwords I've used recently have worked. I can't remember my old yahoo mail password ***** so can't get the access code. And I recently had to change my cell phone number. … read more
Tim
Tim
Bachelors in Information Technology
12 satisfied customers
I just upgraded my laptop from Windows 7 to 10 and have been
I just upgraded my laptop from Windows 7 to 10 and have been unable to get past the password ***** because it refuses to recognize my email password. I changed the password, hoping that would unlock m… read more
GeekGal
GeekGal
IT Director
Bachelors Degree
577 satisfied customers
My TOSHIBA has a computer with a lock on it ! My mouse dose
My TOSHIBA has a computer with a lock on it ! My mouse dose not work. as soon as I turn it om it's on how can I get it off karen *****@******.*** [ ***-***-**** ]… read more
Michael Hannigan
Michael Hannigan
Bachelor\u0027s Program
239 satisfied customers
I have forgotten my vista business password XXXXX log on and
I have forgotten my vista business password XXXXX log on and only have an ipad for Internet access. I am visiting South Africa on business so no access as I would at home.… read more
James K.
James K.
Managing Director
283 satisfied customers
I am locked out of my phone. I dont know if Im using the
I am locked out of my phone. I don't know if I'm using the correct username nor do I remember my password. I've done the questionarrie multiple times but I keep getting a return e-maill that states I'… read more
James
James
Network & System Administrator
Bachelor\u0027s Degree
9,067 satisfied customers
I have an Acer Aspire laptop 5783 series. |My machine has crashed
I have an Acer Aspire laptop 5783 series. |My machine has crashed horribly and I now need to reinstall windows 7 on the hard drive. My problem is that I have forgotten the password XXXXX used to lock … read more
Joseph
Joseph
Bachelor\u0027s Degree
39 satisfied customers
I have a new laptop with Windows 7 and it has me locked out.
I have a new laptop with Windows 7 and it has me locked out. I don't remember assigning a password XXXXX it won't accept my usual one. what can I do?… read more
James
James
Network & System Administrator
Bachelor\u0027s Degree
9,067 satisfied customers
I put a password on my excel 7 spreadsheet and now I cant
I put a password XXXXX my excel 7 spreadsheet and now I can't remember it. what can i do? this file has the only copy of tax info. Help!!!… read more
NY Eng
NY Eng
Control Systems Engineer
Bachelor\u0027s Degree
19 satisfied customers
I cant remember the password to my new laptop, and there are
I can't remember the password XXXXX my new laptop, and there are no other user accounts set up. I know the password XXXXX a birthday but I've tried many permutations of the date and so far none of the… read more
Kevin
Kevin
Self Employed Network Consultant
High School or GED
1,943 satisfied customers
Help! Ive just bought a new Notebook Acer Aspire One Model
Help! I've just bought a new Notebook Acer Aspire One Model ZG5, and wanted to set up a password XXXXX booting. I entered BIOS and set a supervisor's password, and enabled 'password XXXXX booting', bu… read more
CompuTech
CompuTech
Software Engineer
Bachelor's Degree
184 satisfied customers
hi, i put a password on my laptop and my 6 yr old has tried
hi, i put a password XXXXX my laptop and my 6 yr old has tried typing it in a number of times, he doesn't remember how many and now when i turn it on the sreen is black with a little blue box and it j… read more
TVGUY
TVGUY
Computer Technical Specialist
95 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x