Computer

For Online Computer Support, Ask a Computer Technician

Ask a Computer Expert,
Get an Answer ASAP!

I purchased a new computer and found that when Staples

Customer Question
I purchased a new...

I purchased a new computer and found that when Staples transferred the "data" my address book was not transferred! How do I transfer the address book from one computer to another?

Technician's Assistant: What's the brand and model of your computer? And the Operating System (OS)?

HP - both of them - both are laptops. The new one is a Pavilion and the okd one is a G-72 notebook.

Technician's Assistant: What's the brand/model and Operating System (OS) of your laptop?

Windows 10

Technician's Assistant: What have you tried so far with your laptop? Have you installed any updates recently?

No new updates since I just started the new on yesterday. I tried to get Staples to transfer but they tell me that only the owner can get a response from you.

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

Yes, I am not a tech ex[pert.

Submitted: 8 months ago.Category: Computer
Show More
Show Less
Ask Your Own Computer Question
Answered in 37 minutes by:
11/29/2017
Tech Support Specialist: Specialist Sean S., Computer Support Specialist replied 8 months ago
Specialist Sean S.
Specialist Sean S., Computer Support Specialist
Category: Computer
Satisfied Customers: 1,373
Experience: 15+ years IT experience. A+, Net+, Security+ certified
Verified

Good morning/afternoon! My name is ***** ***** I look forward to helping you today!

Ask Your Own Computer Question
Tech Support Specialist: Specialist Sean S., Computer Support Specialist replied 8 months ago

Is it just the contact list? Also, from what e-mail client and program was it coming from? (i.e. Outlook 2007, etc.)

Ask Your Own Computer Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tech support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Andy Your Own Question
Andy
Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5,316
5,316 Satisfied Customers
Experience: 11yr exp, Comp Engg, Internet expert, Web developer, SEO

Andy is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you!

RPAustin, TX

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

< Previous | Next >

Meet the Experts:

Andy

Andy

Computer Consultant

5,316 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Engineer John C.

Engineer John C.

Computer Science Engineer

3,229 satisfied customers

Computer Science Engineer with 10 years of experience in Computer Support, and Microsoft, A+ and Cisco certified

Ryan H.

Ryan H.

Computer Support Specialist

1,741 satisfied customers

A+ Certified Technician - 10 Years experience working with all types of computer systems.

Jane Lefler

Jane Lefler

Sr Prog Analyst / Technician

2 satisfied customers

Computer Programmer / Technician/ Consultant 16+ years

Frederick S.

Frederick S.

Computer Specialist

7,241 satisfied customers

Computer technician and founder of a home PC repair company.

lifesaver

lifesaver

Computer Software Engineer

4,288 satisfied customers

Engineering degree in Computer science,Microsoft Certified Professional.JA computer expert.

Sudipto

Sudipto

Hardware Engineer

4,260 satisfied customers

Certificate Course In Computer Maintenance

< Previous | Next >

Related Computer Questions
I have a new computer and need to transfer programs & files
Hi Pearl, I have a new computer and need to transfer programs & files from the old to the new. Can you assist please? … read more
Dan
Dan
IT/Broadcast Engineer
Bachelor\u0027s Degree
510 satisfied customers
I have a hp pavilion notebook that I have forgotten the
I have a hp pavilion notebook that I have forgotten the password ***** How do I reset it? … read more
Jay D
Jay D
Bachelor of Science
501 satisfied customers
I changed my password to Google yesterday and now I am
Hello, I changed my password ***** Google yesterday and now I am locked out of my Samsung Note 5 for 72 hours? Surely if I know all the right answers, there is a way around this 72 hour window, isn't … read more
IT Miro
IT Miro
Studying for Masters Degree in IT
Bachelor\u0027s Degree
200 satisfied customers
I recently had to buy a new computer. I had Printmaster 12
I recently had to buy a new computer. I had Printmaster 12 and Address Boob 6.0 installed. The data transferred but the programs didn't . Can I download the proper drivers to enable both programs. I r… read more
Martin
Martin
Network Engineering Diploma
145 satisfied customers
how can i retrieve my files and data from a bad hard drive?
how can i retrieve my files and data from a bad hard drive? my computer wont let me past the blackscreen and it just returns me to that screen over and over. I can go back to to the original factory s… read more
Erik B.
Erik B.
Network Engineer
Associate Degree
4,134 satisfied customers
I have a hp pavillion g6-1b39wm notebook pc and when we start
I have a hp pavillion g6-1b39wm notebook pc and when we start it up it says "boot device not found" hard disk test failed,, can you help fix this?… read more
James
James
Network & System Administrator
Bachelor\u0027s Degree
9,067 satisfied customers
I removed my HP pocket media drive from my computer to transfer
I removed my HP pocket media drive from my computer to transfer some data to an other computer and when I reconnected to my HP Pavilion g7-1070us note book the system changed the drive letter from G: … read more
Travis B.
Travis B.
Computer Technician
High School or GED
2,630 satisfied customers
I am using a Windows Vista, HP Laptop. I have had Print Shop
I am using a Windows Vista, HP Laptop. I have had Print Shop Programs for nearly 20 years, upgrading, etc. When I got this computer I installed Print Shop 15. It said it had to configure something dif… read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
just bought new compuetr with windows 7. Staples transferred
just bought new compuetr with windows 7. Staples transferred data from old to new but cannot find my stored thunderbird e mail folders or address book. Whatcan I do?… read more
ylibrach
ylibrach
Master\u0027s Degree
32 satisfied customers
I just purchased a new HP destop, which replaces my old HP.
I just purchased a new HP destop, which replaces my old HP. I need to transfer Documents, pictures, e-mail address book and mail and internet favorites. Can you give me instructions?… read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
992 satisfied customers
i just purchased an HP Pavilion p6340 Desktop PC (refurbished)
i just purchased an HP Pavilion p6340 Desktop PC (refurbished) and I'm trying to use my hp notebook quick dock to bridge the connection and I need help, first I'm currently waiting for the desktop to … read more
Sudipto
Sudipto
Hardware Engineer
High School or GED
4,260 satisfied customers
I entered a question yesterday afternoon about being unable
I entered a question yesterday afternoon about being unable to install the Logitech Webcam 200C into my computer. The installation worked at Staples but not at my apartment. I was told that I may need… read more
Networke_Helper
Networke_Helper
Bachelor\u0027s Degree
13 satisfied customers
I cannot restore data backed up from my old notebook aspire
I cannot restore data backed up from my old notebook aspire 8920g to my new laptop aspire 8940g....please help !!!… read more
Smile
Smile
Bachelor's Degree
726 satisfied customers
My HP Pavilion dv2000 Notebook PC denies me access. The black
My HP Pavilion dv2000 Notebook PC denies me access. The black screen has white lettering saying: the following file is missing or currupt: \windows\system32\config\system. Why do I have this problem w… read more
Tech Support
Tech Support
Technical Services Consultant
Associate Degree
174 satisfied customers
Purchased new HP Pavilion p6210y PC. Best Buy geeks transferred
Purchased new HP Pavilion p6210y PC. Best Buy geeks transferred data from old computer to new one. We need Outlook Express loaded so that we can access emails, address book, etc., that were loaded on … read more
CompuTech
CompuTech
Software Engineer
Bachelor's Degree
184 satisfied customers
my ex set up an aol account under her account . how can i keep
my ex set up an aol account under her account . how can i keep same address and get out from under that account without loosing all my contacts i have in my address book… read more
John P
John P
Bachelor's Degree
422 satisfied customers
I have received your book LIGHTING THE FLAME OF LEARNING ,
I have received your book "LIGHTING THE FLAME OF LEARNING", but it is not the book I wanted. Therefore, I was instructed to return it via UPS. This book is for classroom instruction by a qualified ins… read more
Molinari
Molinari
Professional Tech Expert
CompTIA A+ Certification
4,157 satisfied customers
How do I transfer my Address Book and Email to a new ...
How do I transfer my Address Book and Email from my old computer to a new computer using Thunderbird on both computers? The old computer is running Win ME and the new one is running XP Pro… read more
JC Dill
JC Dill
Professional Photographer, IT Consultant
Vocational, Technical or Trade Scho
570 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x