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Trying to reactivate Office 2013 per notice of non-activated…

Customer Question
Trying to reactivate Office...

Trying to reactivate Office 2013 per notice of non-activated program. When I try to activate, steps say I do not have Office 2013 on my computer and wants to sell me a Office 2013; then says it cannot install because Window 7 Ultimate is 64 bit and Office 2013 is 32 bit.

Technician's Assistant: What exactly are you having trouble accessing?

The servers say that I do not have Office 2013 on my computer. I believe that Office is run under the Ultimate's virtual system. How do I reactivate?

Technician's Assistant: The Computer Technician will be able to walk you through that. What's the brand and model of your computer? And the Operating System (OS)?

Diablotek running Window 7 Ultimate

Technician's Assistant: How long has this been going on with your computer? What have you tried so far?

Since I received the M/S notice of non-activation recently. The computer is a replacement purchased May 2017

Submitted: 8 months ago.Category: Computer
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Answered in 3 minutes by:
11/29/2017
Tech Support Specialist: Jason Jones, Computer Expert replied 8 months ago
Jason Jones
Jason Jones, Computer Expert
Category: Computer
Satisfied Customers: 19,486
Experience: Over 10 years of professional experience.
Verified

Hello,
I look forward to helping you today.

Is Office 2013 already installed? I don't understand how you are able to get a notice of a non-activated program, if the application is telling you that it is not installed.

I will be standing by, looking forward to your response.
Thank you,
Jason

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