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I have this internet security alert: 005 virus how do I fix…

Customer Question
I have this internet...

I have this internet security alert: 005 virus how do I fix it?

Technician's Assistant: What's the brand and model of your product?

Lenovo desk top

Technician's Assistant: What Lenovo model do you have? And the Operating System (OS)?

FOBF Windows 10

Technician's Assistant: How long has this been going on with your Lenovo? What have you tried so far?

It started about 20 min ago I just opened another window on my internet to try to stop it but it's still repeating the message

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

No just want to get this off of my computer

Submitted: 7 months ago.Category: Computer
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Answered in 28 minutes by:
11/29/2017
Tech Support Specialist: Cabletech, Computer Support Specialist replied 7 months ago
Cabletech
Cabletech, Computer Support Specialist
Category: Computer
Satisfied Customers: 528
Experience: 12 years ISP Technical Support
Verified

Thank you for choosing Just Answer. I would be happy to assist today with your question.

Give me just a moment while I review the information provided.

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Tech Support Specialist: Cabletech, Computer Support Specialist replied 7 months ago

Before we begin, I would like to explain how the site works if this is your first visit here. The page you are viewing offers ads for things like secure desktop connection and a phone call. These are not asked by me and I will explain in our conversation if doing one of those things would help make troubleshooting easier. If you request to do either one, I would be happy to do it with you regardless.

If you are prompted during our conversation to rate me, it is as simple as choosing between 5 stars at the top right corner about my service today. Hopefully, I will earn 5 stars today. It is the only way I receive credit for helping you today.

Some things we work on may not easily be resolved with the given resources (such as needing additional media or hardware issues that require replacement). Please understand I will try my hardest to resolve the issue or answer any questions but some things are out of my control.

Finally, make sure to bookmark this page so you can easily come back to this page. If we are working on this issue and you need to step away, you can always leave me a message on this question. I will respond as soon as I can if I am not online. I check periodically throughout the day if not during my normal business hours.

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Tech Support Specialist: Cabletech, Computer Support Specialist replied 7 months ago

This sounds like a fake alert and needs to be removed professionally from your system. I can help you much quicker and easier by remoting in virtually to manage this or I can provide you the steps to remove it yourself if you are computer comfortable.

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Tech Support Specialist: Cabletech, Computer Support Specialist replied 7 months ago

You can respond to me via the white chat box below. Are you still online?

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