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For some reason media player will not play some of the songs…

Customer Question
For some reason media...

For some reason media player will not play some of the songs it was working fine about a week ago .I tried HP help line but they said it is your problem can you please help

Technician's Assistant: Who makes your media player? How old is it?

Wndows I think and the computer is abou 3years old

Technician's Assistant: What have you tried so far with your media player?

Nothing but HP took over the computer and reset it to an earlier date

Technician's Assistant: Anything else you want the Video Expert to know before I connect you?

I am not a computer expert not at 71

Submitted: 8 months ago.Category: Computer
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Answered in 1 minute by:
11/29/2017
Tech Support Specialist: arsufi2002, Computer Support Specialist replied 8 months ago
arsufi2002
arsufi2002, Computer Support Specialist
Category: Computer
Satisfied Customers: 1,833
Experience: MCSE, RHCE, IBM System X Server Certified
Verified

Hi,

My name is ***** ***** of the expert in computer category. I am sorry to hear that you have this issue, I look forward to assisting you today with your question and providing the best answer possible.

Please save this page to favorites( ctrl + d) so that you can reconnect in case you get disconnected

Use below reply box to post your response

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Tech Support Specialist: arsufi2002, Computer Support Specialist replied 8 months ago

What Windows version do you have on computer? (win 7 / 8 /10)

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Customer reply replied 8 months ago
10
Tech Support Specialist: arsufi2002, Computer Support Specialist replied 8 months ago

Is it Video or Audio file?

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Customer reply replied 8 months ago
Hallo
Customer reply replied 8 months ago
Audio
Tech Support Specialist: arsufi2002, Computer Support Specialist replied 8 months ago

What error you see when song is played

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Customer reply replied 8 months ago
Just error and a x next to the songs
Customer reply replied 8 months ago
hallo
Tech Support Specialist: arsufi2002, Computer Support Specialist replied 8 months ago

ok

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Customer reply replied 8 months ago
hallo are you still there
Tech Support Specialist: arsufi2002, Computer Support Specialist replied 8 months ago

Have you installed any other player on computer

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Customer reply replied 8 months ago
No
Tech Support Specialist: arsufi2002, Computer Support Specialist replied 8 months ago

Let me know the extension of music file

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Tech Support Specialist: arsufi2002, Computer Support Specialist replied 8 months ago

Also, can i start a remote session with your computer

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Customer reply replied 8 months ago
do not know what your on about
Tech Support Specialist: arsufi2002, Computer Support Specialist replied 8 months ago

Please download and run below tool on your computer

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Tech Support Specialist: arsufi2002, Computer Support Specialist replied 8 months ago

Click here to dowload

Double click file after download

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Tech Support Specialist: arsufi2002, Computer Support Specialist replied 8 months ago

Are you still there

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