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I am a new user to Windows 10. This morning I opened my

Customer Question
I am a new...

I am a new user to Windows 10. This morning I opened my Documents folder on THis PC and all my folders are gone.

Technician's Assistant: What's the brand and model of your computer?

HP Envy

Technician's Assistant: How long has this been going on with your computer? What have you tried so far?

Since this morning, I googled the problem but there are too many ways to do it.

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

No but it is urgent -- i am giving a talk this afternoon

Submitted: 6 months ago.Category: Computer
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Answered in 2 minutes by:
11/29/2017
Tech Support Specialist: Suhasini Velu,
 replied 6 months ago
Suhasini Velu
Category: Computer
Satisfied Customers: 616
Experience: Engineer at CSS Corp Pvt Ltd
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

Before we proceed with any troubleshooting,please once shut down your computer and turn it back on.
Let me know when this is done

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Customer reply replied 6 months ago
i did that
Tech Support Specialist: Suhasini Velu,
 replied 6 months ago

Alright, can you please try to check in other folders if your documents are accidentally saved?

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Customer reply replied 6 months ago
i did thatr. THere are no files
Customer reply replied 6 months ago
can you take over my computer to fix the problem,
Tech Support Specialist: Suhasini Velu,
 replied 6 months ago

Sure, please hold.

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Tech Support Specialist: Suhasini Velu,
 replied 6 months ago

You have to click on secure Connect request for me to do that.

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Customer reply replied 6 months ago
where is that?
Tech Support Specialist: Suhasini Velu,
 replied 6 months ago

Below the box where you type your replies to me

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Customer reply replied 6 months ago
there is nothing below the box
Customer reply replied 6 months ago
all that is there are "add files" and "sendf"
Customer reply replied 6 months ago
also "ask another expert"
Tech Support Specialist: Suhasini Velu,
 replied 6 months ago

Try to send me a screenshot of your screen please.

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Customer reply replied 6 months ago
I do not know how to do thast.
Customer reply replied 6 months ago
please herlp me
Customer reply replied 6 months ago
can you please have someone help me
Customer reply replied 6 months ago
or should i request another expert
Customer reply replied 6 months ago
hello, are you there?
Customer reply replied 6 months ago
please do not be rude, please answer me
Customer reply replied 6 months ago
I am reporting yoir rudeness and refusal to help me
Tech Support Specialist: Josh, Support Specialist replied 6 months ago
Josh
Josh, Support Specialist
Category: Computer
Satisfied Customers: 21,826
Experience: 5 years as Network Admin, 10+ years of IT support
Verified

Hi Steve,

I was asked to help you with your issue by a moderator. I know that you requested a phone call but it would be best to do a remote session instead. Are you speaking to me on the computer with the issue?

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Customer reply replied 6 months ago
Hi Josh. Yes, lets do remote. Yes I am on the computer
Customer reply replied 6 months ago
how do I log in to your online service
Tech Support Specialist: Josh, Support Specialist replied 6 months ago
Ask Your Own Computer Question
Tech Support Specialist: Josh, Support Specialist replied 6 months ago

Great to work with you today and resolve your issue.

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Josh
Josh, Support Specialist
Category: Computer
Satisfied Customers: 21,826
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Experience: 5 years as Network Admin, 10+ years of IT support

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