Computer

For Online Computer Support, Ask a Computer Technician

Ask a Computer Expert,
Get an Answer ASAP!

Printer went’ Offline. I am too stupid to find the problem.

Customer Question
Printer went’ Offline. I...

Printer went’ Offline. I am too stupid to find the problem

Technician's Assistant: How are you connecting to your printer: wirelessly or by USB?

It’s verizon wireless

Technician's Assistant: When did you last update the printer driver software?

It’s Only been hooked for 2 weeks

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

It’s To laugh, but i’m To stupid to know what to ask

Submitted: 8 months ago.Category: Computer
Show More
Show Less
Ask Your Own Computer Question
Answered in 5 minutes by:
11/29/2017
Tech Support Specialist: Michelle, Computer Support Specialist replied 8 months ago
Michelle
Michelle, Computer Support Specialist
Category: Computer
Satisfied Customers: 6,068
Experience: B.Sc. Computer Science with Honors
Verified

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

You are at www.justanswer.com services.
I am sorry to hear that you are having such trouble. I will try my best to help you out and resolve the problem as quick as possible.

let me know the make and model of the printer

Ask Your Own Computer Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tech support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Andy Your Own Question
Andy
Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5,316
5,316 Satisfied Customers
Experience: 11yr exp, Comp Engg, Internet expert, Web developer, SEO

Andy is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you!

RPAustin, TX

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

< Previous | Next >

Meet the Experts:

Andy

Andy

Computer Consultant

5,316 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Engineer John C.

Engineer John C.

Computer Science Engineer

3,229 satisfied customers

Computer Science Engineer with 10 years of experience in Computer Support, and Microsoft, A+ and Cisco certified

Ryan H.

Ryan H.

Computer Support Specialist

1,741 satisfied customers

A+ Certified Technician - 10 Years experience working with all types of computer systems.

Jane Lefler

Jane Lefler

Sr Prog Analyst / Technician

2 satisfied customers

Computer Programmer / Technician/ Consultant 16+ years

Frederick S.

Frederick S.

Computer Specialist

7,241 satisfied customers

Computer technician and founder of a home PC repair company.

lifesaver

lifesaver

Computer Software Engineer

4,288 satisfied customers

Engineering degree in Computer science,Microsoft Certified Professional.JA computer expert.

Sudipto

Sudipto

Hardware Engineer

4,260 satisfied customers

Certificate Course In Computer Maintenance

< Previous | Next >

Related Computer Questions
I I don't have a clue what I'm doing. I-pad 2. What does OS
Sorry guys I bought your app and it seems that it was declined … read more
Martin
Martin
Network Engineering Diploma
145 satisfied customers
Google has all the wrong information for my account. I have
Google has all the wrong information for my account … read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
It is saying that it is off line. Brother MFC-J435w. A
No I just need to see if they can help me get it working… read more
UranIT
UranIT
IT Consultant, Network and System Admin
Associate Degree
1,089 satisfied customers
After many cards printed and just all of a sudden won't
After many cards printed and just all of a sudden won't print - at graduation time. In trying to solve my problem, I see my printer is offline. I don't know what that means except to think it's not be… read more
GeekGal
GeekGal
IT Director
Bachelors Degree
577 satisfied customers
I cannot get my verizon jetpack 890L to connect my computer
I cannot get my verizon jetpack 890L to connect my computer to my cannon mf4800 printer. My computer will not recognize the ip address of the printer.… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
Why is my printer installing as an offline printer?
Why is my printer installing as an offline printer? The only way I can get it to print is to shut down and computer, bring it back up, and log back in. That is when all the pages waiting in the print … read more
arsufi2002
arsufi2002
Bachelor's Degree
322 satisfied customers
Our printer keeps going offline. It will come back on for
Our printer keeps going offline. It will come back on for a few seconds and then offline again...this problem has happened before and we couldn't print anything for a few weeks then it righted itself.… read more
James
James
Network & System Administrator
Bachelor\u0027s Degree
9,067 satisfied customers
I have a new gateway computer at home and I tried to hook up
I have a new gateway computer at home and I tried to hook up awireless HP printer and have messed up getting on the internet - can I get a phone number to call when I get home to help me fix the probl… read more
boxfrederick
boxfrederick
Free lance software developer
Bachelor\u0027s Degree
684 satisfied customers
Because I have had a failure of my BT Home hub to recognise
Because I have had a failure of my BT Home hub to recognise my HP wireless printer I have contacted BT Broadband and they have reset my router to accept this printer. However to complete the connectio… read more
boxfrederick
boxfrederick
Free lance software developer
Bachelor\u0027s Degree
684 satisfied customers
HI I keep getting new computers and everytime I set it up (the
HI I keep getting new computers and everytime I set it up (the correct way) the OS becomes corrupt. I usually end up having to do several recoveries on them and it still stays corrupted. I have had my… read more
Jinsmn
Jinsmn
Systems Administrator
Diplom
1,260 satisfied customers
About 2 weeks ago my msn email account was phished (OK, I was
About 2 weeks ago my msn email account was phished (OK, I was stupid) and used to send scam email to my contacts. As soon as I knew that, I talked live to MSN and changed my password. Since then I can… read more
Christopher Bessler
Christopher Bessler
Senior Network Engineer
Associate Degree
1,587 satisfied customers
hi,my name is bud i have verizon fios internet and use their
hi,my name is bud i have verizon fios internet and use their wireless router,i have 3 pcs.online,2 using wireless adapters 1 wired directly to the wireless router with a new ethernet cable. this one i… read more
Richard
Richard
Retired
Associate Degree
1,593 satisfied customers
I have an HP C4580 wireless printer. I recently got a new
I have an HP C4580 wireless printer. I recently got a new wireless router from Verizon. Since then my printer won't communicate with the lap-tops in the house, which are communicating OK with the new … read more
holyoke_ma_comp
holyoke_ma_comp
Bachelor\u0027s Degree
103 satisfied customers
My printer says congrats successful set up on wireless printer
My printer says congrats successful set up on wireless printer (B109n-z). However on the first print after this the printer is offline. Having spent hours over the last two weeks trying to keep in 're… read more
Satchi
Satchi
Bachelor\u0027s Degree
2,103 satisfied customers
I hope you can help. I just got a new pc laptop with windows
I hope you can help. I just got a new pc laptop with windows 7. I tried to install my lexmark x4550 wireless printer. I followed the instructions and installed the driver and when running the test it … read more
DRobertson
DRobertson
Owner/Technician
Associate Degree
726 satisfied customers
In Windows 7 (or XP) is there a way to make a specific network
In Windows 7 (or XP) is there a way to make a specific network the only network it goes to for Internet access. I have an old Linksys wireless router set up as a print server but my Internet access is… read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
In the process of hooking up my new (refurbished) HP Officejet
In the process of hooking up my new (refurbished) HP Officejet Pro L7500/L7600/7700, it is time to choose the appropriate CD. But I have 2 wireless computers that I want connected, and one of them is … read more
Magic C.
Magic C.
Commercial Network Support Engineer
Associate Degree
496 satisfied customers
New computer. love t.bird in old one. Tried to download late
New computer. love t.bird in old one. Tried to download late last night - asked for ISP - too tired, just put 'Mozilla'. Downloaded fine - but verizon will not accept mail. My stupidity. how do I find… read more
Santonu
Santonu
Hardware Engineer
PGDCA
3,434 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x