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I have not used laptop in over 1 year. I have forgot my

Customer Question
I have not used...

I have not used laptop in over 1 year. I have forgot my password. When i enter my email it does not recognize it. Help please

Technician's Assistant: Are you logged into your email account on any other devices?

I️ am not logged in but I️ can access it on my phone

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

I am sure i do but am not given that option

Submitted: 7 months ago.Category: Computer
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Answered in 5 minutes by:
11/29/2017
Tech Support Specialist: Karthik, Computer Hardware Engineer replied 7 months ago
Karthik
Karthik, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 519
Experience: Senior Engineer at CSS Corp
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Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

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Tech Support Specialist: Karthik, Computer Hardware Engineer replied 7 months ago

Before we proceed further, I would like to ask you few question about this problem. May I know whether the password ***** show your email as username?

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