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Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I have been having trouble trying to log-in onto my emails

Customer Question

Hi. I have been having trouble trying to log-in onto my emails and other places like Youtube and my bank account. My computer came pre-downloaded with Microsoft Edge and all my log-ins work there. I have looked at your help page of why plug-ins are not working, I assume that the problem originates from that. What should I do?
JA: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?
Customer: Outlook.
JA: How do you usually access Outlook? On a phone or tablet, or through a web browser?
Customer: Through my web browser, which is Firefox.
JA: What troubleshooting have you tried?
Customer: I have tried to enable and disable scripts, turned off Adblock, and have tried to find a plugin that apparently no longer exists on my computer.
JA: Anything else you want the Email Expert to know before I connect you?
Customer: Not that I can think of right now, no. Thank you.
Submitted: 11 months ago.
Category: Computer
Expert:  Kamil Anwar replied 11 months ago.

Hello & Welcome to JustAnswer.
Thank you for your question. I will do my best to assist you.

What exactly is the error you're getting when trying to login? Thanks