Computer

For Online Computer Support, Ask a Computer Technician

Ask a Computer Expert,
Get an Answer ASAP!

Lenny here with problem. after running Administrator

Customer Question
Hello, Lenny here with problem...
Hello, Lenny here with problem. after running Administrator :Command prompt, at the ipconfig /renew command I received "An error occurred while renewinf interface Wi-Fi : unable to contact your DHCP server. Any suggestions?
Submitted: 7 months ago.Category: Computer
Show More
Show Less
Ask Your Own Computer Question
Answered in 1 minute by:
11/28/2017
Tech Support Specialist: Karthik, Computer Hardware Engineer replied 7 months ago
Karthik
Karthik, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 519
Experience: Senior Engineer at CSS Corp
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

Ask Your Own Computer Question
Tech Support Specialist: Karthik, Computer Hardware Engineer replied 7 months ago

Before we proceed further, I would like to ask you few question about this problem. Could you please tell me in what is the operating system of the computer? Is it a Windows 10/ 8 / 7?

Ask Your Own Computer Question
Customer reply replied 7 months ago
Windows 8.1
Customer reply replied 7 months ago
I have no internet on the computerI am fixing. Hence, you cannot fix remotely.
Customer reply replied 7 months ago
I have run 60 possible scenarion to fix problem including 6 from Microsoft. All come back with "No valid IP address" for Wireless or Ethernet wifi connection. All other computers and devices have wifi and work ok. Just this one ASUS laptop.
Tech Support Specialist: Karthik, Computer Hardware Engineer replied 7 months ago

I understand, It is an automatic popup and you can skip that. Now could you please tell me whether you are using any wifi modem/router or Hotspot to connect the computer to the network? If you are using such devices please try restart the WiFi modem/router or hotspot and check if you can access internet.

Ask Your Own Computer Question
Customer reply replied 7 months ago
As I told you, I have attempted to fix this problem 60 times. I have done the obvious hundreds of times over the past two weeks. As you saw in my question, I am at the Administrator: Command Prompt level of this issue. Any turn power on or off or reboot answers are ridiculous at this point. Please think past the basics. I am calling you for expertise, not remedial suggestions. Now be my hero and help me, please. You see my desperation. Read my first question again please.
Tech Support Specialist: Karthik, Computer Hardware Engineer replied 7 months ago

Do you have any other device like iPhone or iPad or alternate computer which is connected to the wifi network?

Ask Your Own Computer Question
Customer reply replied 7 months ago
Did you see the message where I said "All other computers and devices have wifi and work ok. Just this one ASUS laptop."
Tech Support Specialist: Aparna Indresh, Computer Hardware Engineer replied 7 months ago
Aparna Indresh
Aparna Indresh, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 529
Experience: Engineer at Aparna Indresh
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

Ask Your Own Computer Question
Tech Support Specialist: Aparna Indresh, Computer Hardware Engineer replied 7 months ago

I was verifying the problem and it sounds like there is no IP configuration on your computer in this case we need to check the IP address of the alternate computer so that it will be very easy for me to assign a static IP address on your computer which is having issue.

Ask Your Own Computer Question
Customer reply replied 7 months ago
Hello,
The last tech, Karthic did not read my question or responses. Thank you for not asking me to reboot my computer or unplug my rouder and count to 10. I'm ready to check the IP address. What do I do?
Customer reply replied 7 months ago
I am on the laptop that works in case you need for me to look up valid IP address. Next to me is laptop that cannot access wifi or ethernet.
Tech Support Specialist: Aparna Indresh, Computer Hardware Engineer replied 7 months ago

In order to check the IP address in your alternate computer, please follow the step below

1. Press and hold “Windows Key + R” and the “Run” window will open.

2. In the Run box, write ncpa.cpl and press Enter or OK and the Network Connection window will open.

3. To view the IP address of a wired connection, click View Status to the right of Local Area Connection and click Status and click Details then look for the address next to "IPv4 IP Address, Subnet mask and IPv4 Default Gateway. (Or)

4. To view the IP address of a wireless adapter, click View Status to the right of Wireless Network Connection and click Status and click Details then look for the address next to "IPv4 IP Address, Subnet mask and IPv4 Default Gateway. If any part of my response is unclear, Please let me know.

Ask Your Own Computer Question
Customer reply replied 7 months ago
IPv4 Default Gateway is blank.
Customer reply replied 7 months ago
Subnet mask is 255.255.0.0
Tech Support Specialist: Aparna Indresh, Computer Hardware Engineer replied 7 months ago

May I know how your computer is connected is it through WiFi or Ethernet cable and also are you able to go online on this computer?

Ask Your Own Computer Question
Tech Support Specialist: Aparna Indresh, Computer Hardware Engineer replied 7 months ago

Can I take the remote access of this computer if it is fine with you?

Ask Your Own Computer Question
Customer reply replied 7 months ago
I am connected through WiFi on both the computer we are fixing and am on wifi chatting with you now, as we speak.
Customer reply replied 7 months ago
You do know that this computer is the one that works, correct?
Tech Support Specialist: Aparna Indresh, Computer Hardware Engineer replied 7 months ago

We do have an option were we can take secure remote access on the computer. This is only an add on service and it is an optional plan, If you wish you can opt this service. The reason why I am informing is it could eliminate on delayed response me and it increases our ability to resolve this issue. It is a less time consuming and less complicated because you can see what I am doing. While there is a nominal fee for this, It is 100% refundable if I am unable to resolve your issue. Would you like for Remote access?

Ask Your Own Computer Question
Tech Support Specialist: Aparna Indresh, Computer Hardware Engineer replied 7 months ago

I understand that this computer is working fine the thing is the computer which is having issue is not getting an IP address from the router so we need to assign the static IP address to the computer. we can not assign any IP address to the computer it should be in the range so in order to do that we need the IP address of this computer.

Ask Your Own Computer Question
Customer reply replied 7 months ago
I think I can navigate it fine. I have several times already. I can get IP address of this computer.
Tech Support Specialist: Aparna Indresh, Computer Hardware Engineer replied 7 months ago

Okay that's fine, Please open the command prompt and type ipconfig and hit enter. you will be able to find the IP address and the default gateway.

Ask Your Own Computer Question
Customer reply replied 7 months ago
ok I have IPv4, Subnet mask and Default Gateway addresses
Tech Support Specialist: Aparna Indresh, Computer Hardware Engineer replied 7 months ago

Okay, can i have that information?

Ask Your Own Computer Question
Customer reply replied 7 months ago
IPv4 Address192.168.1.90
Subnet Mask 255.255.255.0
Default Gateway 192.168.1.254
Tech Support Specialist: Aparna Indresh, Computer Hardware Engineer replied 7 months ago

1. Press and hold the windows key + R, you will be able to see Run box

2. In the Run box, please type ncpa.cpl, you will be able to view Network connection window.

3. Right click on the Wireless network connection/ Wifi adapter. then click on Properties.

4. You will be seeing many check box, please look for Internet Protocol Version 4 (TCP/IPv4) and double click on Internet Protocol Version 4 (TCP/IPv4).

5. First check the option Use the following IP address

  • Enter the IP as : 192.168.50.200,
  • Subnet Mask 255.255.255.0
  • Default Gateway 192.168.1.254

6.Now check the option Use the following DNS server address and

  • Enter your Preferred: 8.8.8.8
  • Alternate DNS server address: 8.8.4.4

So after you have finished, click “OK” to save changes. Next Windows will verify the connection by running.

Once it is done please check whether you are able to go online or not if not please try to restart the computer once and then check again.

Ask Your Own Computer Question
Customer reply replied 7 months ago
DHCP is not enabled for Wi-Fi NOT FIXED
WiFi doesn't have a valid IP configuration NOT FIXED
Tech Support Specialist: Aparna Indresh, Computer Hardware Engineer replied 7 months ago

Could you please try to use the wired connection.

Ask Your Own Computer Question
Customer reply replied 7 months ago
I am wired now and have restarted the computer. No connection.
Tech Support Specialist: Aparna Indresh, Computer Hardware Engineer replied 7 months ago

Could you please check the IP address now after connecting it to wire.

Ask Your Own Computer Question
Customer reply replied 7 months ago
There is no default gateway or DNS server address
Tech Support Specialist: Aparna Indresh, Computer Hardware Engineer replied 7 months ago

Could you please try again to assign the same IP address and DNS address and default gateway and check if it works.

Ask Your Own Computer Question
Customer reply replied 7 months ago
No change. It says that "the default gateway is not on the same network segment (subnet) that is defined by the IP address and subnet mask.
Tech Support Specialist: Aparna Indresh, Computer Hardware Engineer replied 7 months ago

Sorry for the inconvenience caused could you please try with this IP address 192.168.1.200 and let me know if this works.

Ask Your Own Computer Question
Customer reply replied 7 months ago
Did not work
Tech Support Specialist: Aparna Indresh, Computer Hardware Engineer replied 7 months ago

I am sorry. Unfortunately I am out of ideas. I may have to open this question to other experts by opting out from this issue, so that any other expert would give you a quick solution for this problem with no extra charge. Other expert will be able to see the older conversation so there is no need to explain the issue again and they will start from where we have left. Thank you.

Ask Your Own Computer Question
Customer reply replied 7 months ago
Thank you.
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tech support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Andy Your Own Question
Andy
Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5,316
5,316 Satisfied Customers
Experience: 11yr exp, Comp Engg, Internet expert, Web developer, SEO

Andy is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you!

RPAustin, TX

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

< Previous | Next >

Meet the Experts:

Andy

Andy

Computer Consultant

5,316 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Engineer John C.

Engineer John C.

Computer Science Engineer

3,229 satisfied customers

Computer Science Engineer with 10 years of experience in Computer Support, and Microsoft, A+ and Cisco certified

Ryan H.

Ryan H.

Computer Support Specialist

1,741 satisfied customers

A+ Certified Technician - 10 Years experience working with all types of computer systems.

Jane Lefler

Jane Lefler

Sr Prog Analyst / Technician

2 satisfied customers

Computer Programmer / Technician/ Consultant 16+ years

Frederick S.

Frederick S.

Computer Specialist

7,241 satisfied customers

Computer technician and founder of a home PC repair company.

lifesaver

lifesaver

Computer Software Engineer

4,288 satisfied customers

Engineering degree in Computer science,Microsoft Certified Professional.JA computer expert.

Sudipto

Sudipto

Hardware Engineer

4,260 satisfied customers

Certificate Course In Computer Maintenance

< Previous | Next >

Related Computer Questions
I have Windows 7 home edition. All of a sudden, my wireless
I have Windows 7 home edition. All of a sudden, my wireless stops working and when I try ipconfig/renew I get the following error message "An error occurred while renewing interface Wireless Network C… read more
bbl242003
bbl242003
Federal
Master's Degree
26 satisfied customers
I can not connect to the internet. error code 80072ee7 , and,
I can not connect to the internet. error code 80072ee7 , and, "your machine appears to have an invalid IP address. The problem is the same , questions on the past two attempts are related… read more
Tim W.
Tim W.
Computer Support Specialist
Associate Degree
1,045 satisfied customers
I have limited or no connectivity on my PC and cannoy get on-line,
I have limited or no connectivity on my PC and cannoy get on-line, however my laptop is connectig via same router and is ok? Pls help as I won't have laptop as of tomorrow, thanks.… read more
Erik B.
Erik B.
Network Engineer
Associate Degree
4,134 satisfied customers
Good morning, I suspect I might have a problem with my Inspiron
Good morning, I suspect I might have a problem with my Inspiron 1545 (N0054506) which may be related to the network software. It won't connect to the network suddenly and my ISP (Virgin) insists that … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,464 satisfied customers
unable to ping modem. workstation computer no longer networked
unable to ping modem. workstation computer no longer networked to server. verified modem connection. windows xp.… read more
FourMoores2009
FourMoores2009
Network/Security Administrator
Bachelor\u0027s Degree
13 satisfied customers
hi my laptop connect to my wi-fi but there is no internet in
hi my laptop connect to my wi-fi but there is no internet in it and at the same time my wireless desktop works perfect connecting to the internet. what can i do?… read more
Brett Philp
Brett Philp
IT Architect
Bachelor\u0027s Degree
145 satisfied customers
why my window needs to repair,renew IP address before I can
why my window needs to repair,renew IP address before I can have internet connection thro my wireless truemobile.? why it keep tell me that DNS failure?… read more
Jonathan T Computer Pro
Jonathan T Computer Pro
Bachelor\u0027s Degree
92 satisfied customers
Windows Vista home edition SP1. Recently get message when trying
Windows Vista home edition SP1. Recently get message when trying to connect to the internet that it is Local only. Cannot access internet, however last friday jan 29th I could.… read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
~I have m7775 connected to wireless hub and exchanging packets
~I have m7775 connected to wireless hub and exchanging packets both ways but cannot connect to internet through any browser?… read more
Sean T. Custom PC
Sean T. Custom PC
PC Technician
High School or GED
46 satisfied customers
hello, ie doesnt work, outlook send/receive errors (doesnt
hello, ie doesn't work, outlook send/receive errors (doesn't work) and some websites I am trying to find come up with dns error. What do I need to do… read more
QCIHDTM
QCIHDTM
Vocational, Technical or Trade Scho
513 satisfied customers
Hi, HP G6000 s/n CNF7520QXP Cannot get on the internet either
Hi, HP G6000 s/n CNF7520QXP Cannot get on the internet either wireless or plug in tried diagnostics still no good start/connect to shows that I am connected to Sky bb any ideas… read more
Carl Poersch
Carl Poersch
Sr. Network Engineer
Bachelor\u0027s Degree
755 satisfied customers
What does it mean when my PCs network suddently disappears
What does it mean when my PC's network suddently disappears after updates, leaving it "unknown" with a message saying "The dependency service or group failed to start" All Security has also all crashe… read more
Dustin
Dustin
Support Technician
2,887 satisfied customers
HI, I have a Toshiba laptop computer (harman/kardon satellite
HI, I have a Toshiba laptop computer (harman/kardon satellite P305D-S8818, widows Vista. It shows that it is connected to a network (linksys) but then I can not get onto the internet. Thanks, Karen… read more
Ryan H.
Ryan H.
Computer Support Specialist
High School or GED
1,741 satisfied customers
My labtop has 2 different warnings showing up that have cause
My labtop has 2 different warnings showing up that have cause my IP address to disappear. Event ID 1000 and Event ID 1003 have shown up saying that my IP address has expired. Is there a way to fix my … read more
Cabletech
Cabletech
High School or GED
142 satisfied customers
windows vista - unable to connect to wireless - shows connected
windows vista - unable to connect to wireless - shows "connected with limited access" - unable to do a system restore. unable to diagnose - diagnostic policy service not started (set to automatic) and… read more
eyecue
eyecue
Vocational, Technical or Trade Scho
213 satisfied customers
I have an Acer One. I have a Linksys router at home, and it
I have an Acer One. I have a Linksys router at home, and it reads that I have it, and that I'm connected, but when I try to sign on to the internet, my computer says it can't. I went to a coffee shop … read more
Dennis Mariano
Dennis Mariano
Automotive Master Tech
Mechanical Engineer
224 satisfied customers
Old DHCP Server was replaced with new one, New one has two
Old DHCP Server was replaced with new one, New one has two new and different IP address for DNS server than previous one, yet clients keep old DNS server info even after ipconfig /release ipconfig /re… read more
Jeff
Jeff
IT Project Manager
Bachelor's Degree
12 satisfied customers
i bought my daughter an acer 3620 for xmas it worked fine ...
i bought my daughter an acer 3620 for xmas it worked fine on our wireless network for a couple of weeks now it tells me it is connected to the system but she can''t get on the internet. please help… read more
Dave K
Dave K
Charter Captain & I.S. Director
Master\u0027s Degree
1,028 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x