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I just downloaded macOS high sierra version 10.13.1 and now…

Customer Question
I just downloaded macOS...

I just downloaded macOS high sierra version 10.13.1 and now my Quarkxpress 2017 won't work. Is there an upgrade to fix?

Technician's Assistant: When did you last update your Sierra software?

Just now.

Submitted: 7 months ago.Category: Computer
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Customer reply replied 7 months ago
Process: QuarkXPress [1433]
Path: /Applications/QuarkXPress 2017.app/Contents/MacOS/QuarkXPress
Identifier: com.quark.QuarkXPress
Version: 13.1.0.0 (13.1.0.0)
Code Type: X86-64 (Native)
Parent Process: ??? [1]
Responsible: QuarkXPress [1433]
User ID: 501Date/Time: 2017-11-28 08:59:34.684 -1000
OS Version: Mac OS X 10.13.1 (17B48)
Report Version: 12
Anonymous UUID: 900C14B4-7028-6AE5-DF41-49311409C7BCTime Awake Since Boot: 2100 secondsSystem Integrity Protection: enabledCrashed Thread: 0 Dispatch queue: com.apple.main-threadException Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000000
Exception Note: EXC_CORPSE_NOTIFYTermination Signal: Segmentation fault: 11
Termination Reason: Namespace SIGNAL, Code 0xb
Terminating Process: exc handler [0]VM Regions Near 0:
-->
__TEXT ###-##-####8cc000-000000010c54a000 [ 28.5M] r-x/rwx SM=COW /Applications/QuarkXPress 2017.app/Contents/MacOS/QuarkXPressThread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 com.quark.QuarkXPress 0x000000010be9178f XF::XFontManagerMacImp::ResetFonts() + 4475
1 com.quark.QuarkXPress 0x000000010be90604 XF::XFontManagerMacImp::Init() + 14
2 com.quark.QuarkXPress 0x000000010b7ed64c QFontManager::InitializeQFontMgr() + 214
3 com.quark.QuarkXPress 0x000000010b5165e3 InitQFontManager() + 90
4 com.quark.QuarkXPress 0x000000010b92666a initialize(QXStringRef__*, XRMComponentType) + 8799
5 com.quark.QuarkXPress 0x000000010a98c667 XPressInitialize() + 1015
6 com.quark.QuarkXPress 0x000000010ad61579 -[QXPAppDelegate applicationDidFinishLaunching:] + 25
7 com.apple.CoreFoundation 0x00007fff37aedcbc __CFNOTIFICATIONCENTER_IS_CALLING_OUT_TO_AN_OBSERVER__ + 12
8 com.apple.CoreFoundation 0x00007fff37aedbaa _CFXRegistrationPost + 442
9 com.apple.CoreFoundation 0x00007fff37aed8f2 ___CFXNotificationPost_block_invoke + 50
10 com.apple.CoreFoundation 0x00007fff37aab6d0 -[_CFXNotificationRegistrar find:object:observer:enumerator:] + 1664
11 com.apple.CoreFoundation 0x00007fff37aaa803 _CFXNotificationPost + 595
12 com.apple.Foundation 0x00007fff39b6d477 -[NSNotificationCenter postNotificationName:object:userInfo:] + 66
13 com.apple.AppKit 0x00007fff35227576 -[NSApplication _postDidFinishNotification] + 313
14 com.apple.AppKit 0x00007fff352271bf -[NSApplication _sendFinishLaunchingNotification] + 220
15 com.apple.AppKit 0x00007fff350f4dab _DPSNextEvent + 2989
16 com.apple.AppKit 0x00007fff35889e6c -[NSApplication(NSEvent) _nextEventMatchingEventMask:untilDate:inMode:dequeue:] + 3044
17 com.apple.AppKit 0x00007fff350e9831 -[NSApplication run] + 764
18 com.apple.AppKit 0x00007fff350b89d2 NSApplicationMain + 804
19 com.quark.QuarkXPress 0x000000010ab3c642 main + 34
20 libdyld.dylib 0x00007fff5f0b8145 start + 1Thread 1:
0 libsystem_kernel.dylib 0x00007fff5f2086da __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff5f34226f _pthread_wqthread + 1552
2 libsystem_pthread.dylib 0x00007fff5f341c4d start_wqthread + 13Thread 2:
0 libsystem_kernel.dylib 0x00007fff5f20903a kevent + 10
1 libQLogger.dylib 0x000000010f847a42 MonitorConfigFileChanges(void*) + 290
2 libsystem_pthread.dylib 0x00007fff5f3426c1 _pthread_body + 340
3 libsystem_pthread.dylib 0x00007fff5f34256d _pthread_start + 377
4 libsystem_pthread.dylib 0x00007fff5f341c5d thread_start + 13Thread 3:
0 libsystem_kernel.dylib 0x00007fff5f2086da __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff5f34206a _pthread_wqthread + 1035
2 libsystem_pthread.dylib 0x00007fff5f341c4d start_wqthread + 13Thread 4:
0 libsystem_pthread.dylib 0x00007fff5f341c40 start_wqthread + 0Thread 0 crashed with X86 Thread State (64-bit):
rax: 0x0000000051002004 rbx: 0x00007fbe8be9e3f0 rcx: 0x0000000000010000 rdx: 0x0000604000009410
rdi: 0x0000000000000000 rsi: 0x0000000000000000 rbp: 0x00007ffee532f7f0 rsp: 0x00007ffee532ebf0
r8: 0x0000604000009410 r9: 0x00007fff39658d7e r10: 0x00007fff921851e0 r11: 0x00001ffee4ad5720
r12: 0x0000000000000000 r13: 0x0000600001030920 r14: 0x00006000008e1280 r15: 0x0000000000000005
rip: 0x000000010be9178f rfl: 0x0000000000010202 cr2: 0x0000000000000000
Logical CPU: 2
Error Code: 0x00000004
Trap Number: 14Binary Images:
0x10a8cc000 - 0x10c549ff7 +com.quark.QuarkXPress (13.1.0.0 - 13.1.0.0) <90285078-97A3-389C-B17D-76407342A9E9> /Applications/QuarkXPress 2017.app/Contents/MacOS/QuarkXPress
0x10f790000 - 0x10f857fff +libQL
Answered in 4 hours by:
11/28/2017
Tech Support Specialist: Pete, Computer Engineer replied 7 months ago
Pete
Pete, Computer Engineer
Category: Computer
Satisfied Customers: 20,365
Experience: CISCO certified, Microsoft proficient, computing expert.
Verified

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

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Tech Support Specialist: Pete, Computer Engineer replied 7 months ago

Hi Abbie,
Sorry for the delay!

QuarkXPress does not work well with MacOS High Sierra.

Apple are working on a fix for this.

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Customer reply replied 7 months ago
This is the answer I get for $36? Not happy. How do I get a refund?
Tech Support Specialist: Pete, Computer Engineer replied 7 months ago

I am user of this site just like you, so I don't have any insight into accounts or billing.

Let me know what further assistance you require and I'll be happy to help you with that.

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