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I am trying to help my friend set up her magic jack app on…

Customer Question
I am trying to...

I am trying to help my friend set up her magic jack app on her iPad and because she can't remember her password ***** are unable to complete the set up

Technician's Assistant: How old is your iPad, and what model are you using?

How can she get her password?

Technician's Assistant: What's the brand/model/Operating System (OS) of your computer?

Hers is an iPad air2

Technician's Assistant: When did you purchase your computer? What troubleshooting have you tried?

She has had her magic jack for about 2-3 years.

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

That should cover it.. think!

Submitted: 7 months ago.Category: Computer
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Answered in 4 hours by:
11/28/2017
Tech Support Specialist: Pete, Computer Engineer replied 7 months ago
Pete
Pete, Computer Engineer
Category: Computer
Satisfied Customers: 20,339
Experience: CISCO certified, Microsoft proficient, computing expert.
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Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

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Tech Support Specialist: Pete, Computer Engineer replied 7 months ago

To recover the MagicJack password, go to the following web page and click on Forgot Password? on the right hand side:

https://my.magicjack.com/?_ga=2.236987846.716813889.1511909808-1246504141.1511909808

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