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Andy
Andy, Computer Consultant
Category: Computer
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Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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Can hear person on Skype but they can't hear me not sure

Customer Question

can hear person on Skype but they can't hear me not sure where to turn on microphone?
JA: When did you last update Skype?
Customer: not sure maybe a month ago
JA: What have you tried so far with your Skype?
Customer: gone to settings
JA: Anything else you want the Software Expert to know before I connect you?
Customer: nope thx
Submitted: 11 months ago.
Category: Computer
Expert:  Jason Jones replied 11 months ago.

Hello,
I look forward to helping you today.

Are you having this problem on a Windows computer, a Mac computer, a phone, or on a tablet?

I will be standing by, looking forward to your response.
Thank you,
Jason

Customer: replied 11 months ago.
on a Mac skpye has been updated just need to turn on microphone, i think
Expert:  Jason Jones replied 11 months ago.

Thank you for the update. May I connect with you remotely to troubleshoot the issue directly? When the remote session begins, we will be able to communicate back and forth via a chat window that will appear on your computer screen.