Computer

For Online Computer Support, Ask a Computer Technician

Ask a Computer Expert,
Get an Answer ASAP!

I cannot get into my Microsoft account to reset my password.

Customer Question
I cannot get into...

I cannot get into my Microsoft account to reset my password. My email is***@******.***, but they are not sending me the code I need.

Technician's Assistant: Are you logged into your email account on any other devices?

On my other computer.

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

I have a phone no. but it is not being recognized.

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

I have a new laptop, and am stuck at the Microsoft password *****

Submitted: 8 months ago.Category: Computer
Show More
Show Less
Ask Your Own Computer Question
Answered in 12 minutes by:
11/28/2017
Tech Support Specialist: Isaac Franklin, Computer Hardware Engineer replied 8 months ago
Isaac Franklin
Isaac Franklin, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 2,024
Experience: Technical Support Coach at Liberty Tax Service
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

Ask Your Own Computer Question
Tech Support Specialist: Isaac Franklin, Computer Hardware Engineer replied 8 months ago

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

Ask Your Own Computer Question
Tech Support Specialist: Isaac Franklin, Computer Hardware Engineer replied 8 months ago

Do you have access to this number:

(***) ***-**86

To get started, I need to know what type of computer you are using, a Windows XP, Vista, Windows 7, Windows 8, Windows 10 or a Mac.

If its a Mac, please check the OSX version as follows, Click the apple sign at the top left of your screen, then click about this mac. And then where it says version, send that to me as a reply.

How do you usually access your email? Email client such as windows live, (built in email app

on the computer itself that looks like an envelope) Thunderbird? Using a regular browser such

as Firefox/Internet Explorer/Chrome etc?

Ask Your Own Computer Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tech support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Andy Your Own Question
Andy
Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5,316
5,316 Satisfied Customers
Experience: 11yr exp, Comp Engg, Internet expert, Web developer, SEO

Andy is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you!

RPAustin, TX

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

< Previous | Next >

Meet the Experts:

Andy

Andy

Computer Consultant

5,316 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Engineer John C.

Engineer John C.

Computer Science Engineer

3,229 satisfied customers

Computer Science Engineer with 10 years of experience in Computer Support, and Microsoft, A+ and Cisco certified

Ryan H.

Ryan H.

Computer Support Specialist

1,741 satisfied customers

A+ Certified Technician - 10 Years experience working with all types of computer systems.

Jane Lefler

Jane Lefler

Sr Prog Analyst / Technician

2 satisfied customers

Computer Programmer / Technician/ Consultant 16+ years

Frederick S.

Frederick S.

Computer Specialist

7,241 satisfied customers

Computer technician and founder of a home PC repair company.

lifesaver

lifesaver

Computer Software Engineer

4,288 satisfied customers

Engineering degree in Computer science,Microsoft Certified Professional.JA computer expert.

Sudipto

Sudipto

Hardware Engineer

4,260 satisfied customers

Certificate Course In Computer Maintenance

< Previous | Next >

Related Computer Questions
I forgot my password and I need it to get onto the computer
I forgot my password ***** I need it to get onto the computer which I tried once before following the instructions to change my password ***** my smartphone for Lenovo laptop but it didn't work and th… read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
I can't get past my password and I've forgotten it so I
I can't get past my password ***** I've forgotten it so I can't get into my computer … read more
Ricky Expert
Ricky Expert
Bachelor\u0027s Degree
1,341 satisfied customers
I have an account but I cannot sign in to my email. I tried
I have an account but I cannot sign in to my email. I tried everything possible, and keep asking to open Yahoo app and tap on the Acct key icon. I don't want to use acct key, I just want to sign in wi… read more
NOORUL AMEEN
NOORUL AMEEN
Bachelor\u0027s Degree
2 satisfied customers
I'm trying to sign on to Microsoft and it doesn't recognize
I'm trying to sign on to Microsoft and it doesn't recognize my user name or password … read more
Bhavik Joshi
Bhavik Joshi
Computer Science and Engineering
944 satisfied customers
Hp forgot microsoft login and password. HP laptop. HP
no novice --is there a way to get to reset the password only see my name … read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
I cannot sign in to Microsoft in my laptop, because not
I cannot sign in to Microsoft in my laptop, because not recognize my email and password, but in my cellular android I can. Please help me. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
I have forgotten my password on my laptop,,I haven't used it
I have forgotten my password ***** my laptop,,I haven't used it for a while … read more
Isaac Franklin
Isaac Franklin
Computer Hardware Engineer
2,024 satisfied customers
Am starting up a new acisus q505ua-bi5t7 and cannot complete
am starting up a new acisus q505ua-bi5t7 and cannot complete verifying my Google identity. am stuck in "my account" and entered thewrong Google password.....can't go back......wouldlike to start this … read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
994 satisfied customers
I cannot remember my password for my email in my settings
Pearl, I cannot remember my password ***** my email in my settings for my hotmail account on my laptop. My address is***@******.***. What do I need to do? … read more
arsufi2002
arsufi2002
Bachelor's Degree
322 satisfied customers
I purchase a Hewlett Packard desk top computer from Walmart.
I purchase a Hewlett Packard desk top computer from Walmart. I plug up everything and started the setup process. Step by step it move alone until it asked for my email address. I entered my email and … read more
Byron
Byron
IT Support Specialist
Bachelor\u0027s Degree
411 satisfied customers
I am trying to setup a new Dell inspiron 15laptop computer
I am trying to setup a new Dell inspiron 15###-##-####laptop computer and I am stuck on Verify your identity. It will not recognize my 4 digit phone # so I can get my security code. I checked my Micro… read more
Byron
Byron
IT Support Specialist
Bachelor\u0027s Degree
411 satisfied customers
I cannot login to my email because I have forgotten the
I cannot login to my email because I have forgotten the password. I don't know why all of sudden they are asking for it. When I try to change my password, I cannot because when they ask for my phone #… read more
IT Miro
IT Miro
Studying for Masters Degree in IT
Bachelor\u0027s Degree
200 satisfied customers
When I reset my Microsoft password I am asked after I have
When I reset my Microsoft password ***** am asked after I have done it, to give my Microsoft account and when I give the reset password, it says the account does not exist.What am I missing … read more
Isaac Franklin
Isaac Franklin
Computer Hardware Engineer
2,024 satisfied customers
I cant logon to my tower in the other room, microsoft willl
I cant logon to my tower in the other room, microsoft willl NOT take a password … read more
Michelle
Michelle
Manager operations
Bachelor\u0027s Degree
1,279 satisfied customers
I have had a msn email account for 20 years ... just
I have had a msn email account for 20 years ... just purchased new laptop and when I try to bring in this account I get message that account needs updating. Account is***@******.***. The password ****… read more
Sudipto
Sudipto
Hardware Engineer
High School or GED
4,260 satisfied customers
I messed up my program manager on my new lap top. Is it
Hello I messed up my program manager on my new lap top. Is it possible to remotely correct my error?… read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
I have a Toshiba satellite windows 8.1. I have had some
Hi, I have a Toshiba satellite windows 8.1. I have had some problems. I have erased and rewritten the harddrive and reloaded windows 8,1 which I purchased from Toshiba as a disc kit. All is good excep… read more
Michelle
Michelle
Manager operations
Bachelor\u0027s Degree
1,279 satisfied customers
I cannot log into my computer. The system does not recognize
I cannot log into my computer. The system does not recognize my password. After I put upgrades the computer recommended and shut down and restarted it no longer allowed me to use my password. I cannot… read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x