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Computer Frozen. No Internet. Dell Inspiron17 Windows10.

Customer Question
Computer Frozen Technician's Assistant:...

Computer Frozen

Technician's Assistant: What exactly is frozen or not starting up for you?

No Internet

Technician's Assistant: What's the brand and model of your computer? And the Operating System (OS)?

Dell Inspiron17 Windows10

Technician's Assistant: How long has this been going on with your computer? What have you tried so far?

Half hour

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

Don't Know

Submitted: 7 months ago.Category: Computer
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Answered in 5 minutes by:
11/28/2017
Tech Support Specialist: Jason Jones, Computer Expert replied 7 months ago
Jason Jones
Jason Jones, Computer Expert
Category: Computer
Satisfied Customers: 19,276
Experience: Over 10 years of professional experience.
Verified

Hello,
I look forward to helping you today.

Are you able to do anything on the computer at all or is it totally frozen?

I will be standing by, looking forward to your response.
Thank you,
Jason

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