Computer

For Online Computer Support, Ask a Computer Technician

Ask a Computer Expert,
Get an Answer ASAP!

Lost files and pictures. Need a restore. Windows 10. HP

Customer Question
Lost files and pictures...

Lost files and pictures. Need a restore

Technician's Assistant: What device or product does this involve?

Windows 10

Technician's Assistant: What's the brand and model of your computer?

HP model e1po4av

Technician's Assistant: How long has this been going on with your computer? What have you tried so far?

A few days. don't know what to do

Technician's Assistant: The Computer Technician will be able to walk you through that. Anything else you want the Computer Expert to know before I connect you?

No, thank you

Submitted: 7 months ago.Category: Computer
Show More
Show Less
Ask Your Own Computer Question
Answered in 5 minutes by:
11/28/2017
Tech Support Specialist: Richard, Computer Specialist replied 7 months ago
Richard
Richard, Computer Specialist
Category: Computer
Satisfied Customers: 47,160
Experience: Over 20 years of consulting to the IT industry
Verified

Thank you for your question. My name is ***** ***** I look forward to assisting you

Can you tell me please exactly from where you lost the files and pictures?

Please let me know

Ask Your Own Computer Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tech support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Andy Your Own Question
Andy
Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5,316
5,316 Satisfied Customers
Experience: 11yr exp, Comp Engg, Internet expert, Web developer, SEO

Andy is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you!

RPAustin, TX

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

< Previous | Next >

Meet the Experts:

Andy

Andy

Computer Consultant

5,316 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Engineer John C.

Engineer John C.

Computer Science Engineer

3,229 satisfied customers

Computer Science Engineer with 10 years of experience in Computer Support, and Microsoft, A+ and Cisco certified

Ryan H.

Ryan H.

Computer Support Specialist

1,741 satisfied customers

A+ Certified Technician - 10 Years experience working with all types of computer systems.

Jane Lefler

Jane Lefler

Sr Prog Analyst / Technician

2 satisfied customers

Computer Programmer / Technician/ Consultant 16+ years

Frederick S.

Frederick S.

Computer Specialist

7,241 satisfied customers

Computer technician and founder of a home PC repair company.

lifesaver

lifesaver

Computer Software Engineer

4,288 satisfied customers

Engineering degree in Computer science,Microsoft Certified Professional.JA computer expert.

Sudipto

Sudipto

Hardware Engineer

4,252 satisfied customers

Certificate Course In Computer Maintenance

< Previous | Next >

Related Computer Questions
I have windows 7 and accidently restored the computer to
Second opinion] I have windows 7 and accidently restored the computer to factory defaults and lost all my files and pictures can it be retrieved? … read more
John Castle
John Castle
BSC in Computing Network Management and Design
138 satisfied customers
When I try to close down I get a message error number
when I try to close down I get a message error number 0xc0000142, … read more
Richard
Richard
Computer Specialist
47,160 satisfied customers
I am missing all of the programs icons from my desktop in
I am missing all of the programs icons from my desktop in windows 10 and I am trying to find out how to get them back. … read more
Chris L.
Chris L.
IT/Web Manager
Vocational, Technical or Trade Scho
30 satisfied customers
I can not get kaspersky to load. Today. I made a did a bad
I made a did a bad thing i restored computor ysterday and ht restore to original windows 7 … read more
Moses C
Moses C
Bsc
758 satisfied customers
Slow. Hp win 10. On monday or tuesday there was a thing that
On monday or tuesday there was a thing that popped up on the screen that said it would allow changes to "different applications?" only on that day. I removed some of the advertisements that were allowed to be removed and my PC has been running SLOW since then. I've tried to do a system restore but am unable to. … read more
Dan
Dan
IT/Broadcast Engineer
Bachelor\u0027s Degree
508 satisfied customers
My sound on my PC windows 10 stopped several days ago and I
My sound on my PC windows 10 stopped several days ago and I don't know how to get it back … read more
Dan
Dan
IT/Broadcast Engineer
Bachelor\u0027s Degree
508 satisfied customers
I had a friend look at my computer and try to delete items
I had a friend look at my computer and try to delete items and make the computer faster. In the process, he deleted word 7. I need it to download my work schedule so I have to restore the computer to … read more
Richard
Richard
Computer Specialist
47,160 satisfied customers
I have a HP laptop and I lost the ability to use mu
I have a HP laptop and I lost the ability to use mu password ***** I tried my password ***** was using, but it suddenly gone...it won't allow me to use my computer password … read more
Richard
Richard
Computer Specialist
47,160 satisfied customers
It won't show the desktop. it freezes after I sign in and
It won't show the desktop. it freezes after I sign in and shows a black screen … read more
Byron
Byron
IT Support Specialist
Bachelor\u0027s Degree
410 satisfied customers
I lost a file on my external hard drive yesterday and wondered
I lost a file on my external hard drive yesterday and wondered if it can be restored? I think I have had this done before by a tech who went back a couple days and restored every thing.… read more
Dan
Dan
IT/Broadcast Engineer
Bachelor\u0027s Degree
508 satisfied customers
I recently found my lost pictures after my hard drive crashed.
I recently found my lost pictures after my hard drive crashed. The file name was simply images unlike another file on my computer with images on it from before my hard drive crashed that is called hp … read more
robert
robert
Bachelor's Degree
2,594 satisfied customers
I have a problem pulling up my HPMediasmart on my computer
I have a problem pulling up my HPMediasmart on my computer from my desktop. whenever I try to click on it , a window pops up and says "the feature you are trying to use is on a network resource that i… read more
Freddy M.
Freddy M.
IT Technician
Vocational, Technical or Trade Scho
135 satisfied customers
A few days ago windows XP would not boot up on our HP pc.
A few days ago windows XP would not boot up on our HP pc. I went into safe mode and was able to re-load it but it came up as a new install and I lost hundreds of family photos and many saved documents… read more
Freddy M.
Freddy M.
IT Technician
Vocational, Technical or Trade Scho
135 satisfied customers
2 days ago i got a msg that my vista needed service pack 2;
2 days ago i got a msg that my vista needed service pack 2; loading it and it crashed my computer; i finally got the f11 key to start recovery and got the unit working again. there are no recovery dat… read more
expresshelpline
expresshelpline
Bachelor's Degree
470 satisfied customers
TWO DAYS AGO MY COMPUTER FROZE UP. I TRIED TO USE F8 BUT IT
TWO DAYS AGO MY COMPUTER FROZE UP. I TRIED TO USE F8 BUT IT WOULD NOT BOOT UP I INSTALLED BY MICROSOFT RECOVERY DISC. I CHOSE THE ADVANCED FEATURE AND SAVED MY SETTINGS TO A FILE MY BACKUP. THE INSTRU… read more
Brandon M.
Brandon M.
System Administrator
Vocational, Technical or Trade Scho
2,143 satisfied customers
I have consulted with you once before with good results. I
I have consulted with you once before with good results. I have a PC from Gateway and run vista ultimate 32 bit. I have only one problem with the unit: The dvd player/driver does not seem to be workin… read more
Chris the Problemsolver
Chris the Problemsolver
Technical Sales
Vocational, Technical or Trade Scho
88 satisfied customers
How do I install my Local ara Connection There is no Local
How do I install my Local ara Connection? There is no Local area connection shown on the taskbar or network connections.… read more
Anthony Brewster
Anthony Brewster
I.T.
High School or GED
5,352 satisfied customers
I have adobe photoshop elements 5.0 and my computer froze
I have adobe photoshop elements 5.0 and my computer "froze" the other day and now all the photos that were in my adobe organizer are all gone. I've been able to retrieve a few by searching through my … read more
Santonu
Santonu
Hardware Engineer
PGDCA
3,434 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x