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I had 8.1 pro on this computer and when your company updated…

Customer Question
I had 8.1 pro...

I had 8.1 pro on this computer and when your company updated to 10 I lost almost all of my information and programs. My wife's computer updated and retained all of her stuff....... How can I back out of this mess and get my equipment reprogramed????? Not so sure how your company cut me out of my previous program when I updated my files but it sure screwed up my machine.....

Technician's Assistant: What's the brand and model of your computer? And the Operating System (OS)?

Gateway FX I 7 processor

Technician's Assistant: How long has this been going on with your computer? What have you tried so far?

About a week and I've tried all the usual stuff without any luck. Can'

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

Can't even get my Christmas music to play or download new stuff... It's a total mess........Gary

Submitted: 8 months ago.Category: Computer
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Answered in 19 minutes by:
11/28/2017
Tech Support Specialist: Byron, Computer Support Specialist replied 8 months ago
Byron
Byron, Computer Support Specialist
Category: Computer
Satisfied Customers: 3,402
Experience: CCNA, A+, MCSE with over 12 years experience.
Verified

Hi. My name is***** you for your question and the opportunity to assist.

Can you tell me how long ago the update from 8.1 to 10 occurred?

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