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I have called twice for support on my password, and it still…

Customer Question
I need help...

I need help. I have called twice for support on my password, and it still will not worlk

Technician's Assistant: What's the brand and model of your computer? And the Operating System (OS)?

Hewlet packard,model, don't know, running windows 10, I called 11/20/17

Technician's Assistant: How long has this been going on with your computer? What have you tried so far?

Icalled you guys and a technician walked me thru my password change, but it still will not open Please excuse my typing, I am disable and typing with one hand

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

No, my computer is maintained by b it international who keeps it clean of virus

Submitted: 7 months ago.Category: Computer
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Answered in 1 minute by:
11/28/2017
Tech Support Specialist: Isaac Franklin, Computer Hardware Engineer replied 7 months ago
Isaac Franklin
Isaac Franklin, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 1,891
Experience: Technical Support Coach at Liberty Tax Service
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Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

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Tech Support Specialist: Isaac Franklin, Computer Hardware Engineer replied 7 months ago

What password ***** you need reset?

To an email? Computer? A website?

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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