Computer

For Online Computer Support, Ask a Computer Technician

Ask a Computer Expert,
Get an Answer ASAP!

Andy; my wife has a account I just got a DNA kit and every…

Customer Question
Hi Andy; my wife...

Hi Andy; my wife has a account I just got a DNA kit and every time I try to activate it I get that the E-mail is used by and it will only let me continue as my wife's child

Technician's Assistant: Are you logged into your email account on any other devices?

Yes computer

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

Customer:(###) ###-####I tried to reset password ***** paess word 1951Chevgreen

Submitted: 7 months ago.Category: Computer
Show More
Show Less
Ask Your Own Computer Question
Answered in 19 minutes by:
11/28/2017
Tech Support Specialist: Josh, Support Specialist replied 7 months ago
Josh
Josh, Support Specialist
Category: Computer
Satisfied Customers: 21,928
Experience: 5 years as Network Admin, 10+ years of IT support
Verified

Hi and welcome to JustAnswer! Before we get started, it looks like you may be trying to reach another company. JustAnswer is a question and answer site and not affiliated with the company you are trying to reach. I am a certified technician and if you'd like to continue on JustAnswer, I will try my best to help you with your question. Otherwise, if you came here by mistake, let me know and the Customer Care team will reach out to you.

Ask Your Own Computer Question
Customer reply replied 7 months ago
I contacted Ancestry help desk and they directed me to your web site , they said there would be a $5 charge which would be refunded. I am confussed
Customer reply replied 7 months ago
I will contact Ancestry again , it appears you are not the right Web sit Thank You
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tech support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Andy Your Own Question
Andy
Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5,316
5,316 Satisfied Customers
Experience: 11yr exp, Comp Engg, Internet expert, Web developer, SEO

Andy is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you!

RPAustin, TX

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

< Previous | Next >

Meet the Experts:

Andy

Andy

Computer Consultant

5,316 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Engineer John C.

Engineer John C.

Computer Science Engineer

3,229 satisfied customers

Computer Science Engineer with 10 years of experience in Computer Support, and Microsoft, A+ and Cisco certified

Ryan H.

Ryan H.

Computer Support Specialist

1,741 satisfied customers

A+ Certified Technician - 10 Years experience working with all types of computer systems.

Jane Lefler

Jane Lefler

Sr Prog Analyst / Technician

2 satisfied customers

Computer Programmer / Technician/ Consultant 16+ years

Frederick S.

Frederick S.

Computer Specialist

7,241 satisfied customers

Computer technician and founder of a home PC repair company.

lifesaver

lifesaver

Computer Software Engineer

4,288 satisfied customers

Engineering degree in Computer science,Microsoft Certified Professional.JA computer expert.

Sudipto

Sudipto

Hardware Engineer

4,252 satisfied customers

Certificate Course In Computer Maintenance

< Previous | Next >

Related Computer Questions
Checking on results of DNA sample. It has been awhile. Did
Checking on results of DNA sample. It has been awhile. Did not receive an e-mail.. How do I check results? Is there a site where I can check? … read more
Samuel NetEngineer
Samuel NetEngineer
Associate\u0027s Degree
699 satisfied customers
Ng to reactivate my wife's email ([email protected]), but
ng to reactivate my wife's email (*****@******.***), but she has forgotten her password. I got a verification code this morning, but it came back that the account was wrong/couldn't be validated. In a… read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,130 satisfied customers
I activated my kit but when I attempt to activate the second
I activated my kit but when I attempt to activate the second kit for my husband it doesn't allow me to change the name. How do I solve this problem?… read more
Isaac Franklin
Isaac Franklin
Associate of Science in Social Sciences
1,316 satisfied customers
I can't log on to activate my dna kit. No I can go to my
no I can go to my account on heritage but don't see where to activate my kit there … read more
Russell H.
Russell H.
Computer Technology Consultant
Vocational, Technical or Trade Scho
789 satisfied customers
I got my DNA kit today and am trying to activate my account,
I got my DNA kit today and am trying to activate my account, I thought Id already done this when I applied for the DNA testing. ??? … read more
Isaac Franklin
Isaac Franklin
Associate of Science in Social Sciences
1,316 satisfied customers
Trying to log in to my wife's account. can't. MY account
trying to log in to my wife's account. can't. MY account keeps popping up. … read more
Bryan
Bryan
IT Consultant
8,751 satisfied customers
I misplaced my 15 dig code on the DNA kit. I got notified
I misplaced my 15 dig code on the DNA kit. I got notified today it is being processed, the problem is my app reset on an updat, and the only way I can figure to get back on is to activate the 15 digit… read more
Martin
Martin
Network Engineering Diploma
145 satisfied customers
I am having great difficulty trying to sign in to activate
I am having great difficulty trying to sign in to activate my new dna kit. I was signed up before but something voided the results. I am now trying to activate my new kit in order to get it in the mai… read more
R Hefner
R Hefner
Solution Engineer
Masters of Science
75 satisfied customers
I am unable to activate my DNA kit. I have an Apple MacBook
I have an Apple MacBook Laptop computer. beadecastro @gmail.com … read more
Mr.Med
Mr.Med
1,184 satisfied customers
My activating code for my DNA-kit have only 8 alternating
Hi. My activating code for my DNA-kit have only 8 alternating letters and numbers. But when i try to activate i have been asked for 15 alternating letters and numbers. … read more
Russell H.
Russell H.
Computer Technology Consultant
Vocational, Technical or Trade Scho
789 satisfied customers
That is my question as well. I went to the website, found
that is my question as well. I went to the website, found the page and what now? HOW do I activate the page? My computer is working OK. I have a COMPAQ computer and use Windows 7. … read more
Elgin Vega
Elgin Vega
IT Consultant
Science Bachellor
133 satisfied customers
I can´t find a place to activate my kit online??? Windows
Andy - I can´t find a place to activate my kit online??? … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,462 satisfied customers
Second opinion] - I can�t find a place to activate my kit
Second opinion] Andy - I can�t find a place to activate my kit online??? … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,462 satisfied customers
I am unable to open the www,myheritageDNA.com/setup I get
Hi I am unable to open the www,myheritageDNA.com/setup I get pages but no where can I find how to activate my kit. I have a Apple Mac PC. … read more
Mr.Med
Mr.Med
1,184 satisfied customers
I got my DNA kit but do not know how to activate it. Laptop
I got my DNA kit but do not know how to activate it. … read more
Mr.Med
Mr.Med
1,184 satisfied customers
My password is not accepted and I need to get into my
My password ***** ***** accepted and I need to get into my account. I have received the DNA kit, but my activation code can not be entered. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,462 satisfied customers
I tried the help center, but it didnt tell me how to fix the
I tried the help center, but it didn't tell me how to fix the problem I ordered a dna kit, did the swabs and sent it back to genebase. I cannot register the kit, as there is no place to register it an… read more
Specialist Sean S.
Specialist Sean S.
Computer Support Technician
919 satisfied customers
My Outlook Express 6 has two accounts. Default is my wifes,
My Outlook Express 6 has two accounts. Default is my wife's, second account is mine. Hers works fine, e-mail in an out etc. Every time I try to get my incoming mail a logon box pops up asking for my n… read more
Ryan B.
Ryan B.
Desktop Support Technician
High School or GED
1,720 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x