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I NEED TO REMOVE A CITRIXONLINE LAUNCHER THAT I ACCIDENTLY…

Customer Question
I NEED TO REMOVE...

I NEED TO REMOVE A CITRIXONLINE LAUNCHER THAT I ACCIDENTLY LAUNCHED

Technician's Assistant: What device or product does this involve?

I DON'T KNOW THE ANSWER

Technician's Assistant: What's the brand and model of your computer? And the Operating System (OS)?

SONY O? hOW DO i FIND THE MODEL AND OS WITHOUT TURNING OFF THE COMPUTER

Technician's Assistant: The Computer Technician will be able to walk you through that. How long has this been going on with your computer? What have you tried so far?

1 WEEK AND ONLY WHEN I TY TO USE PHIL'S GANG TRAINING CLASS NOT ANYTHING ELSE ON HIS WEBSITE

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

NOT THAT I CAN THINK OF

Submitted: 7 months ago.Category: Computer
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Answered in 4 minutes by:
11/28/2017
Tech Support Specialist: GeekGal, Computer Support Specialist replied 7 months ago
GeekGal
GeekGal, Computer Support Specialist
Category: Computer
Satisfied Customers: 1,796
Experience: MIS degree and 15+ years experience with both Mac and Windows hardware & software
Verified

Hi there! My name is*****'m sorry that you're having this trouble. It would be my pleasure to assist you. You can find information about your operating system by clicking here.

http://whatsmyos.com/

However, this should be a fairly simple process. If you'd like I can connect to your computer and do this right now while you watch. Please advise.

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