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I am told my aol will be cancelled in 2 weeks because I have…

Customer Question
I am told my...

I am told my aol will be cancelled in 2 weeks because I have windows vista and not 7 or 10. What will I lose at that time.

Technician's Assistant: What's the brand and model of your computer?

It is dell where would I find the model #

Technician's Assistant: How long has this been going on with your computer? What have you tried so far?

I tried to download AOL SHIELD but it wouldn't let me

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

No thanks

Submitted: 7 months ago.Category: Computer
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Answered in 1 minute by:
11/28/2017
Tech Support Specialist: Chris L., Support Specialist replied 7 months ago
Chris L.
Chris L., Support Specialist
Category: Computer
Satisfied Customers: 5,765
Experience: Certified Computer expert with over 10 years experience.
Verified

Hello my name is ***** ***** certified computer professional with over 10 years experience. I will be happy to help you. Did you receive an email about this and if so what exactly did it say?

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Customer reply replied 7 months ago
34;your subscrpition to AOL computer checkup has been cancelled. We will retire all older versions of AOLdesktop. access to your current version will be discontinued"
Customer reply replied 7 months ago
if my aol is cancelled, would I lose my e-mail list?
Tech Support Specialist: Chris L., Support Specialist replied 7 months ago

Your AOL account is not going to be cancelled however the software fort the computer checkup may be because the newer version will not work on windows vista. Your account will be fine though, you are not going to lose your email access or email list.

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Tech Support Specialist: Chris L., Support Specialist replied 7 months ago

I am not positive though that this is a legitimate email from AOL. I would like to take a look. If you accept secure remote service I can connect to your computer and check it our for you.

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